Tier 1 It Support Technician
Current
Oct 2024 - Present
AeroLeads people directory · profile
Isaac Lyons Email & Phone Number
Software Engineer | Open-Source Contributor | Linux Aficionado | Apple Enthusiast
at
Net Friends
LinkedIn matched
✓ Verified Jul 2026
2 data sources
Profile completeness 86%
Current company
Role
Software Engineer | Open-Source Contributor | Linux Aficionado | Apple Enthusiast
Location
Durham, North Carolina, United States
Who is Isaac Lyons? Overview
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Quick answer
Isaac Lyons is listed as Software Engineer | Open-Source Contributor | Linux Aficionado | Apple Enthusiast at Net Friends, based in Durham, North Carolina, United States. AeroLeads shows a matched LinkedIn profile for Isaac Lyons.
Isaac Lyons previously worked as Tier 1 IT Support Technician at Net Friends and Desktop Support Specialist at The Standard.
Company email context
Email format at Net Friends
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Net Friends
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Profile bio
About Isaac Lyons
github.com/snowskeleton
Listed skills include Os X, Uikit, Git, Linux, and 24 others.
Current workplace
Isaac Lyons's current company
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11 roles
Isaac Lyons work experience
A career timeline built from the work history available for this profile.
Desktop Support Specialist
- Remotely configured and troubleshooted Windows systems through SCCM- Updated/Disabled/Created users in ActiveDirectory- Managed user workstations through Citrix VDI- Documented all calls and chats through ServiceNow, and searched knowledge base for relevant solutions
Feb 2024 - Apr 2024
Desktop Support Specialist
- Developed and deployed a Slackbot that improved security by reminding agents who left a user's MFA in an unsafe Bypassed mode- Edited Powershell scripts for InTune deployment- Remotely configured and troubleshooted Windows and macOS devices through Connectwise ScreenConnect- Administered Office 365, InTune, and Active Directory- Configured DNS records and domain name registration for clients
Sep 2023 - Dec 2023
Senior Tech Support Associate
- Developed Javascript browser extension for assigning jobs to agents in queue- Developed AutoHotkey scripts to automate lengthy tasks with IBM Mainframes- Configured fiber routes to customer addresses through mainframe interface- Coordinated process changes with hybrid team
May 2022 - Sep 2023
Desktop Support Specialist
- Designed and developed custom ticketing system in Python with Django and Docker to track device repair process,eliminating "lost devices" and accurately mapping incoming parts to necessary repairs- Developed iFixit.com guides for device repair still in use by ~150 users per month- Resolved tier 1 and 2 support requests for internal and external customers- Created, updated, deleted Active Directory users, passwords, and permissions- Imaged and repaired end-user devices (desktops, laptops, phones, tablets)- Oversaw asset management and procurement- Managed Linux and Windows VM through HyperV
Mar 2021 - Feb 2022
Low Voltage Technician
Adams Tech Group
- Ran and terminated low voltage CAT 5/6 and FPL (fire alarm) cable- Installed IP/Coax Cameras- Installed door lock and REX sensors
Oct 2020 - Jan 2021
Team Lead
- Designed and developed AutoHotkey scripts to search customer records, automate call note templates, and search knowledge base for known issues- Reduced customer record search time from >60 seconds down to <5 seconds by indexing the proper search field- Handled highest call volume of all employees, with the highest customer satisfaction rate
May 2019 - Sep 2020
Shift Lead
Preplanned and live reorganization of employees to meet current demandCompleted daily documentation for store and corporate useOpening/closing responsibilities
Nov 2018 - May 2019
Collections Specialist
Investigated to establish root cause of past-due balancesKept current with state and federal laws regarding regarding debt collectionAssisted new employees with training and policy
Sep 2017 - Jul 2018
Cashier
Provided front-line service to customers with taking/fulfilling ordersTaught procedures to new employees
Dec 2016 - Jun 2017
Cashier
Consistently used company-established scripts and routinesMaintained knowledge of sanitation requirementsManagement Training
Mar 2015 - Oct 2016
FAQ
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Quick answers generated from the profile data available on this page.
What company does Isaac Lyons work for?
Isaac Lyons works for Net Friends.
What is Isaac Lyons's role at Net Friends?
Isaac Lyons is listed as Software Engineer | Open-Source Contributor | Linux Aficionado | Apple Enthusiast at Net Friends.
Where is Isaac Lyons based?
Isaac Lyons is based in Durham, North Carolina, United States while working with Net Friends.
What companies has Isaac Lyons worked for?
Isaac Lyons has worked for Net Friends, The Standard, Setton Consulting, Infosys, and Surelock Technology.
How can I contact Isaac Lyons?
You can use AeroLeads to view verified contact signals for Isaac Lyons at Net Friends, including work email, phone, and LinkedIn data when available.
What skills is Isaac Lyons known for?
Isaac Lyons is listed with skills including Os X, Uikit, Git, Linux, Algorithms, Windows, Object Pascal, and Software.
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