Isaac M. Email & Phone Number

Madrid, Spain And Brussels, Belgium.

Cross-functional role where I am gaining extensive knowledge of J-SOx and GDPR laws, SAP Authorization administration, data modeling and Power BI. - GRC Admin.: Assisting in the SoD (Segregation of Duties) risk removal assessment per role by identifying key authorization objects, fields, and domains. Guided Role Owners in reviewing user access, pinpointing SoDs and Critical Access risks, and providing comprehensive guidance within SAP to ensure compliance and mitigate risks.- SAP Authorization Admin.: Performing master data updates concerning role ownership, SAP key users, and Risk Owners. Implemented control reports and clearly explained the Authorization grid, significantly contributing to fraud control efforts and enhancing overall system security.- KPI Transition to Power BI: Leading a high-impact project to develop the SoD status report in Power BI, encompassing data modeling and visualizations. This project involves over 30 affiliates and 6,000 users, with data integrated from SAP systems and various Excel files. The results are reported to top management in the monthly steering committee meetings, underscoring the project's strategic significance.- Database Management: Updating comprehensive financial control master data, maintaining and troubleshooting the complex correlations within our Access and Workiva databases. Programmed SQL queries to improve its efficiency.- Quarterly Controls Self-Assessment: Coordinating end-to-end self-assessments for all EMEA affiliates (+30), ensuring high-quality results through meticulous checks, and reporting findings to top management.- GDPR Coordination: Conducted ROPAs (Register of Processing Activities) across the department section, liaising with Business Owners to provide expert guidance. Assisted with terminology and data processing subjects, ensuring and promoting awareness of compliance with GDPR regulations and promoting best practices.

Dublin City, County Dublin, Ireland

I achieved KPI's and improved my performance metrics, by proactively identifying and resolving customer issues related to user accounts, billing, purchases, and customer order management, ensuring that all queries were managed end-to-end and providing regular updates to customers when required.Recognized as a top performer by team leaders during the probation period for exceptional performance and excellent quality scores.Completed a course in Management and Leadership for future Team Leaders and Fire Warden, demonstrating dedication to personal and professional development.

Dublin, Ireland

Guiness Storehouse, Tesco and Burger King:• Demonstrated versatility by working in various roles such as bartender, floor staff and cashier, as well as part of a diverse and dynamic team for corporate and private events.• Maintained exceptional customer service standards and paid meticulous attention to detail, resulting in positive feedback from clients and guests.• Consistently exceeded sales targets by utilizing upselling techniques and building rapport with customers.• Established the ability to thrive in fast-paced and high-pressure environments, exhibiting exceptional communication and problem-solving skills to ensure the successful execution of events.

Pase De John Lennon, 4, 28906 Getafe, Madrid

• Developed and tracked key performance indicators (KPIs) related to production efficiency and worker performance, utilizing data analysis to produce detailed graphs and reports for the Production and Control Director.• Produced monthly reports on primary clients, sales, and delivery rates, providing insights to the management team for informed decision-making.• Communicated with more than 10 suppliers daily, providing assistance in both Spanish and English and addressing delivery date queries through phone and email with a focus on excellent service and strong engagement.• Collaborated in the planning of production schedules across 10 areas, leading to a reduction in delays and increased operational efficiency within the department, while reporting progress to the Planning and Production and Control Director.• Supported the Finance department with invoice entry, purchasing, and incident management. References available upon request.

Coslada, Community Of Madrid, Spain

In this role, I was responsible for providing exceptional customer service, maintaining accurate records, recording invoices, managing procedures in public organizations, and supporting volunteer programs.

Alcalá De Henares Y Alrededores, España

As part of my role, I successfully organized and managed both male and female departments, consistently providing exceptional customer service while effectively addressing any queries that arose.

Diploma, Big Data For Business, 85.80/100

Recognition: Distinction.

Administrative And Financial Management Of International Trade., International Business/Trade/Commerce

Higher Technician In Administration And Finance, Finance, General

Technician In Administrative Management (Isced3)., Business Administration And Management, General