Isaac M. Email & Phone Number

Madrid, Spain And Brussels, Belgium.

Cross-functional role where I am gaining extensive knowledge of J-SOx and GDPR laws, SAP Authorization administration, data modeling and Power BI. - GRC Admin.: Assisting in the SoD (Segregation of Duties) risk removal assessment per role by identifying key authorization objects, fields, and domains. Guided Role Owners in reviewing user access, pinpointing.

Dublin City, County Dublin, Ireland

I achieved KPI's and improved my performance metrics, by proactively identifying and resolving customer issues related to user accounts, billing, purchases, and customer order management, ensuring that all queries were managed end-to-end and providing regular updates to customers when required.Recognized as a top performer by team leaders during the.

Dublin, Ireland

• Guiness Storehouse, Tesco and Burger King:
• Demonstrated versatility by working in various roles such as bartender, floor staff and cashier, as well as part of a diverse and dynamic team for corporate and private events.
• Maintained exceptional customer service standards and paid meticulous attention to detail, resulting in positive feedback from clients and guests.
• Consistently exceeded sales targets by utilizing upselling techniques and building rapport with customers.
• Established the ability to thrive in fast-paced and high-pressure environments, exhibiting exceptional communication and problem-solving skills to ensure the successful execution of events.

Pase De John Lennon, 4, 28906 Getafe, Madrid

• Developed and tracked key performance indicators (KPIs) related to production efficiency and worker performance, utilizing data analysis to produce detailed graphs and reports for the Production and Control Director.
• Produced monthly reports on primary clients, sales, and delivery rates, providing insights to the management team for informed decision-making.
• Communicated with more than 10 suppliers daily, providing assistance in both Spanish and English and addressing delivery date queries through phone and email with a focus on excellent service and strong engagement.
• Collaborated in the planning of production schedules across 10 areas, leading to a reduction in delays and increased operational efficiency within the department, while reporting progress to the Planning and Production.
• Supported the Finance department with invoice entry, purchasing, and incident management. References available upon request.

Coslada, Community Of Madrid, Spain

In this role, I was responsible for providing exceptional customer service, maintaining accurate records, recording invoices, managing procedures in public organizations, and supporting volunteer programs.

Alcalá De Henares Y Alrededores, España

As part of my role, I successfully organized and managed both male and female departments, consistently providing exceptional customer service while effectively addressing any queries that arose.

Diploma, Big Data For Business, 85.80/100

Recognition: Distinction.

Administrative And Financial Management Of International Trade., International Business/Trade/Commerce

Higher Technician In Administration And Finance, Finance, General

Technician In Administrative Management (Isced3)., Business Administration And Management, General