Isaac Mendiola Email & Phone Number

México

- Act as the hub for all teams with regards to product strategy and development.Identify opportunities, build business cases and understand/analyze user needs.- Define product features and functions with particular focus on delivering the best, most intuitive end-user experience.- Capture before and after scenarios for evolving product features along with functional requirements.- Develop wire-frames, mock-ups or similar pre-engineering prototypes for discussion and review as… Show more - Act as the hub for all teams with regards to product strategy and development.Identify opportunities, build business cases and understand/analyze user needs.- Define product features and functions with particular focus on delivering the best, most intuitive end-user experience.- Capture before and after scenarios for evolving product features along with functional requirements.- Develop wire-frames, mock-ups or similar pre-engineering prototypes for discussion and review as part of the development process.- Work with engineering to determine fine-grained development priorities, balancing functional and technical requirements.- Own the delivery of products and features into the hands of customer, continuing to monitor and track end-user engagement and usage. Show less

México

- Collect and analyze the project’s business requirements by coordinating interviews, requirement workshops, business and workflow analysis- Prepare accurate and detailed requirement specification documents, user interface guides, and functional specification documents- Document the acquired results of analysis and workflows as well as obtain sign-off from the appropriate business units- Communicate effectively with external business partners and internal teams to deliver the… Show more - Collect and analyze the project’s business requirements by coordinating interviews, requirement workshops, business and workflow analysis- Prepare accurate and detailed requirement specification documents, user interface guides, and functional specification documents- Document the acquired results of analysis and workflows as well as obtain sign-off from the appropriate business units- Communicate effectively with external business partners and internal teams to deliver the projects requirements- Successfully engage in multiple initiatives simultaneously- Collaborate with developers and subject matter experts to establish the technical vision and analyze tradeoffs between usability and performance needs Show less

- Lead and deliver Point of Sale (POS) releases for large scale implementations and initiatives- Assess impact of overall release management strategies by understanding project stakeholder goals and expectations- Plan the overall solution release and delivery approach based on project business and technical objectives- Create project work plans that clearly capture key project milestones and dependencies- Manage project teams comprised of team members and contractors- Manage… Show more - Lead and deliver Point of Sale (POS) releases for large scale implementations and initiatives- Assess impact of overall release management strategies by understanding project stakeholder goals and expectations- Plan the overall solution release and delivery approach based on project business and technical objectives- Create project work plans that clearly capture key project milestones and dependencies- Manage project teams comprised of team members and contractors- Manage relationships with all relevant suppliers and subcontractors- Build and maintain relationships with IT teams in other programs- Provide weekly delivery status reports and participate in broader leadership status meetings- Solid work knowledge in retail applications and support in a production environment- Extensive functional and solution experience with SAP POSDM (CAR), SAP POS (triversity), SAP IS Retail (MM, FI, SD) and APTOS Retail. Show less

México

- 3 years of experience as a Business Analyst deploying retail and supply chain solutions in a SAP ecosystem.- 2 years of experience as a SAP functional team implementing initiatives in POS, MM, SD, FI and WM modules.- Elicits and translates business requirements via requirements gathering sessions and documents business requirements using appropriate formats for assigned initiatives/projects, quality improvements, service enhancements, cost reductions, and productivity increases.-… Show more - 3 years of experience as a Business Analyst deploying retail and supply chain solutions in a SAP ecosystem.- 2 years of experience as a SAP functional team implementing initiatives in POS, MM, SD, FI and WM modules.- Elicits and translates business requirements via requirements gathering sessions and documents business requirements using appropriate formats for assigned initiatives/projects, quality improvements, service enhancements, cost reductions, and productivity increases.- Create business requirements documents, sequence diagrams, process diagrams and other related documentation to ensure project continuity and success.- Communicate priorities to the technology organization to drive effective business solutions.- Ensure consensus among stakeholders and project team members- Lead test plan and test script development, as well as test execution activities.- Translate business requirements and processes into application usage and configuration- Drive the development of process and functional documentation. Show less

- Provide second level technical support- Ensure that the POS Systems are always up and operational- Identify, track and drive support and deployment issues to resolution under the required service level agreement.- Creates and maintains Knowledge Base documentation for Service Desk and provides training- Provide root cause analysis on reported problems- Update and maintain POS system

- Provide initial assessment of urgency and business impact on all support helpline calls and emails- Record internal and external client service requests, incidents, and change requests into system and communicate ticket ID to client for their follow up- Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams- Maintain overall ownership of client’s issue & service ensuring that they receive resolution within a committed SLA-… Show more - Provide initial assessment of urgency and business impact on all support helpline calls and emails- Record internal and external client service requests, incidents, and change requests into system and communicate ticket ID to client for their follow up- Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams- Maintain overall ownership of client’s issue & service ensuring that they receive resolution within a committed SLA- Record incident resolution in system and communicate to all stakeholders- Research, diagnose, troubleshoot, and identify solutions to resolve customer issues- Document knowledge in the form of knowledge base tech notes and articles Show less

- Provides 1st level of network support for IT infrastructure- Provide expedited resolution of technical support concerns via phone, email or on-site

- Work with users to appropriately diagnose the nature of their problems and resolving software, hardware, and mobile device issues