It Administrator
Current• Troubleshoot and resolve hardware, connection, printer and software issues reported to theService Desk• Update network applications as required• Maintain daily tape backup and off-site tape storage• Troubleshoot and resolve all problems encountered with hardware and software. Escalaterequests to the appropriate party, as needed. Replace or repair defective parts and equipment.• Conduct technology training for new users• Provide support to the Technology team• Conduct briefings and demonstrations for users to enhance system productivity• Assist in the development of training coursework and materials• Maintain and expand knowledge base in area of expertise• Attend courses to develop and keep skills and knowledge current• Comply with continuing education requirements• Increase efficiencies, technical ability and interpersonal skills• Perform routine server monitoring and performance benchmarking• Monitor and remove virus, spyware, and other non-authorized software• Complete special projects as requested
