Isaac Pacheco

Isaac Pacheco Email and Phone Number

Senior Director of Sales and Partnerships at The National September 11 Memorial & Museum @ NATIONAL SEPTEMBER 11 MEMORIAL AND MUSEUM AT THE WORLD TRADE CENTER
Isaac Pacheco's Location
New York City Metropolitan Area, United States, United States
Isaac Pacheco's Contact Details

Isaac Pacheco personal email

n/a
About Isaac Pacheco

Highly personable, dynamic, and results-driven Tour and Travel executive with 19+ years of experience in MICE, corporate and leisure travel to manage, grow, promote and retain business. A growth-focused leader and cross-functional team member with unparalleled skill in team management, booking evaluation and tracking, compliance assurance, complex problem-solving, and client relationship management with minimum resource expenditures. A veteran in developing, evaluating, improving, and implementing operational processes to ensure maximum workflow efficiency, offers strengths in tactical leadership, sales acquisition, event organizing, inventive marketing, and follow-through on critical company projects and goals. Deliver excellent customer service that ensures sales and high levels of customer satisfaction with a verifiable record of high achievement in sales performance, customer service, team leadership, and office administration.SPECIALTIES + Public Relations & Branding + Technical Support Expertise + Dynamic Sales Presentation+ Growth Expansion Strategies+ Quota and Deadline-oriented+ Consultative Selling Expertise+ Cross-Functional Multitasking+ Analytical Process Improvement+ Events Planning & Management+ Influential Negotiation/Sales Skills + Business Growth – Revenue & Profit+ Marketing & Advertising Management+ Strategic Accounts+ Client Relations+ Business-to-Business+ Client Retention

Isaac Pacheco's Current Company Details
NATIONAL SEPTEMBER 11 MEMORIAL AND MUSEUM AT THE WORLD TRADE CENTER

National September 11 Memorial And Museum At The World Trade Center

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Senior Director of Sales and Partnerships at The National September 11 Memorial & Museum
Isaac Pacheco Work Experience Details
  • National September 11 Memorial And Museum At The World Trade Center
    Senior Director Of Sales
    National September 11 Memorial And Museum At The World Trade Center Apr 2023 - Present
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  • The National September 11 Memorial & Museum
    Director Of Sales
    The National September 11 Memorial & Museum Oct 2019 - Present
    New York, Ny, Us
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  • Hornblower Cruises And Events
    National Sales Manager
    Hornblower Cruises And Events Sep 2018 - Aug 2019
    San Francisco, Ca, Us
    Spearhead the executive administration of the overall sales operation of the tourism industry including MICE, Corporate and Leisure Travel from South America, Europe and domestic market research initiatives and forecasting activities and institutes corporate principles about the standards and industry trends.Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goalsSignificantly increased client retention and loyalty by working diligently to meet and exceed exceptions.Predicted shifts in regional and national marketplaces using current industry knowledge to stay ahead of competition increasing revenue by 15-18% YOY.Attended national and international MICE & Leisure trade shows, events, training seminars, sales calls, sales missions and consumer showcases increasing company exposure to all markets and increasing significantly sales revenue up to 120% in the last year.Gained new clients and retained existing clients by offering the necessary trust to negotiate contracts and promote services by setting the right expectations and maintaining excellent and continuous communication at all times.Work closely with cross-functional teams to promote the business for positive and best customer experienceCollaborate with key industry influencers and high-profile partners ensuring world-class tours and travel services.Liaised with marketing and product development departments to maintain brand consistency.Initiated and created sales forecasts and optimal business mix targets to ensure and exceed objectives goals
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  • Hornblower Cruises And Events
    Tour And Travel Sales Manager
    Hornblower Cruises And Events Apr 2015 - Sep 2018
    San Francisco, Ca, Us
    Created plans and build a productive relationship with members and the management to develop strategies to increase sales and maximize market share by marketing and conducting sales activities through the travel community.Led and supervised sales managers in sales, planning, and execution of domestic and international tour and MICE groups’ events accommodating up to 1,200 guests generating annual sales of $1.3 million in revenue.Spearheaded and managed the establishment and development of the tour and travel department in the NY office.Organized the sales pitch, site inspection, contract negotiation, event logistics, vendor arrangement, roadmap, and timelines, facilitated the inter-departmental cohesion and ensured clients satisfaction on all events in the market.Represented Hornblower Cruises in multiple national and international trade shows and exhibitions to generate leads to increase group business from incentives, leisure travel, educational and associations with different groups.Prepared and directed face-to-face sales conferences with account managers, business executives, and directors throughout the US, Canada, Latin America, Caribbean, and Spain to review operational records and report profitability.Conducted market research to assess the marketing potential of new and existing tour locations, effectively prospect key Travel Agent/Tour Operator/DMC accounts, and meeting organizers and brokers to achieve annual growth.Created market-competitive packages for large and small budget events while maintaining company standards to successfully build solid relationships with new and established tour operators, DMC, meeting planners and brokers.Coordinated work and reviewed activities remotely with minimal supervision while effectively managing time to accommodate extensive travel and represent the company at trade association meetings to promote services.
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  • Entertainment Cruises Inc.
    Tour And Travel Account Manager
    Entertainment Cruises Inc. Jun 2003 - Mar 2015
    Chicago, Il, Us
    Oversaw the management of travel services for the entertainment industry to establish 100% customer satisfaction.Demonstrates expertise in supervising international and domestic operators, DMCs, sales calls and mission, and attending industry networking events, exhibits and trade shows for tour and travel leisure, and FAM tripsConsistently making follow-throughs with new and existing customers to discuss specific products and services.Develops marketing campaigns for travel agents who booked business to keep them apprised of new packages.Creates a monthly dashboard to efficiently communicate sales production compared to budget, top producing tours, and packages, as well as call for conversions at reservations office to the top management and key stakeholders.
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Isaac Pacheco Skills

Event Management Hospitality Event Planning Tourism Meeting Planning Customer Service Hospitality Industry Hotels Hospitality Management Corporate Events Trade Shows Social Media Marketing Management Revenue Analysis Sales Management Incentive Travel Food And Beverage Negotiation Incentives Business Travel Leisure Restaurants Account Management Leisure Travel Front Office Banquets Microsoft Office Entertainment Micros Destination Marketing Concierge Services Customer Relations Convention Services Outlook Destination Management Venue Logistics Weddings Special Events Corporate Meetings Social Events Word Vendor Relations Contract Negotiations Social Media Catering Parties Travel Management Hotel Management Yield Management

Isaac Pacheco Education Details

  • Universidad Simón Bolívar
    Universidad Simón Bolívar
    Event Planning
  • Cristo Rey
    Cristo Rey
    High School/Secondary Diplomas And Certificates

Frequently Asked Questions about Isaac Pacheco

What company does Isaac Pacheco work for?

Isaac Pacheco works for National September 11 Memorial And Museum At The World Trade Center

What is Isaac Pacheco's role at the current company?

Isaac Pacheco's current role is Senior Director of Sales and Partnerships at The National September 11 Memorial & Museum.

What is Isaac Pacheco's email address?

Isaac Pacheco's email address is ip****@****ial.org

What is Isaac Pacheco's direct phone number?

Isaac Pacheco's direct phone number is +164635*****

What schools did Isaac Pacheco attend?

Isaac Pacheco attended Universidad Simón Bolívar, Cristo Rey.

What skills is Isaac Pacheco known for?

Isaac Pacheco has skills like Event Management, Hospitality, Event Planning, Tourism, Meeting Planning, Customer Service, Hospitality Industry, Hotels, Hospitality Management, Corporate Events, Trade Shows, Social Media Marketing.

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