Isaac Ross Email & Phone Number

Newberg, Oregon, United States

● Ensured upkeep of Forbes 4-star, AAA 4-diamond, & Amex Fine Hotels & Resorts standards for 72-room luxury resort● Overhauled arrival & departure experience, leading to ~6% improvement in department guest satisfaction score● Redesigned daily Night Audit responsibilities, optimizing workflows to reduce labor expenditure by over 50%● Created over 40 new standard operating procedures for previously undefined Front Desk & Night Audit responsibilities

● Oversaw Front Desk, Guest Services, Valet, Night Audit, & Housekeeping services for 5-star Relais & Chateaux Resort● Top-producing sales associate with $5.69 million in reservation revenue over 8 month sales position rotation● Managed shift operations for 165 total guest rooms, 160+ activities, and 11,000 acres of guest operation areas● Fostered personal relationships with guests to encourage repeat visits, real estate sales, and cross-property sales

Raton, New Mexico, United States

● Standard-bearer of skilled foodservice team for inclusive meal, bar, & special event service at 5-star resort● Executed & assisted in design of a weekly public event calendar & private events across 560,000 acres of guest operations● Facilitated cross-departmental communication to provide F&B support of tours, activities, & guest transfers

● Responsible for general management & operations oversight of restaurant storefront with $65,000+ in weekly sales● Led management team to oversee, hire, train, & develop 75+ staff to serve an average of 300 guests daily● Developed over $300,000 in new catering business including full-service events, deliveries, and a new take & bake program● Collaborated with executive chef in purchasing of over $20,000 worth of supplies & goods sold weekly

● Implemented donor relationship program through Salesforce and import of historic donation databases● Complied & analyzed research data using Salesforce to support fundraising efforts for the University of Colorado● Ensured support of advancement staff by directing a small team of student interns & completing unique projects

● Responsible for execution of private events, meetings, and plated dinners ranging from 20 - 200 guests● Oversaw small team including serving, bartending, event set-up & teardown, & entertainment● Collected payment & ensured accurate charging for private events costing up to $25,000

Colroado Springs

Colorado Springs, Colorado Area

Colorado Springs, Colorado Area

Colorado Springs, Colorado Area

Colorado Springs, Colorado Area

Business Administration And Management, General

Diploma