Isaac Samson

Isaac Samson Email and Phone Number

Resolution Specialist @ Amazon
seattle, washington, united states
Isaac Samson's Location
Coimbatore, Tamil Nadu, India, India
About Isaac Samson

Skilled in identifying and resolving customer issues through clear and effective communication. In my years of experience I've gained my leadership skill by working as a Team Lead also capable of handling self projects and achieving defined targets. I believe consistent efforts and customer obsession to be the key determinants of my career growth.

Isaac Samson's Current Company Details
Amazon

Amazon

View
Resolution Specialist
seattle, washington, united states
Website:
amazon.com
Employees:
500669
Isaac Samson Work Experience Details
  • Amazon
    Resolution Specialist
    Amazon Apr 2021 - Present
    Coimbatore, Tamil Nadu, India
    Data mining/ Auditing of CS contacts. Perform contact audits to maintain quality metrics reports that support analysis and performance management.Lead projects to enhance performance and drive continuous improvementReport to leadership team with an analysis of metrics, issues and trends. Identify solutions to problem statements and best practices.Identify process improvement ideas relating to contacts , agent behavior and internal knowledge base gaps.
    View
  • Amazon
    Interim Resolution Specialist
    Amazon Sep 2020 - Apr 2021
    Coimbatore, Tamil Nadu, India
    Perform high priority tasks and handling escalation chats for CS associates.Resolving in-contact issues for CS associates.Participate in projects/iniatives that helps the team to improve the performance and process knowledge.
    View
  • Amazon
    Cs Associate
    Amazon Jun 2017 - Sep 2020
    Coimbatore, Tamil Nadu, India
    Performing the day to day volumes of the assigned tasks and ensure the given SLA's are met per quality standards .Resolving customer queries through Phones,Chat,Email Mediums.
    View

Isaac Samson Education Details

Frequently Asked Questions about Isaac Samson

What company does Isaac Samson work for?

Isaac Samson works for Amazon

What is Isaac Samson's role at the current company?

Isaac Samson's current role is Resolution Specialist.

What schools did Isaac Samson attend?

Isaac Samson attended Karunya Institute Of Technology And Sciences.

Who are Isaac Samson's colleagues?

Isaac Samson's colleagues are Chris V., Tony Naquin, Neftali Beltre Borrous, Aashish Sahu Aashish Sahu, Domenica Berardi, Adeel Ahmed Bani, Bhawana Gupta.

Not the Isaac Samson you were looking for?

View similar profiles

Free Chrome Extension

Find emails, phones & company data instantly

Find verified emails from LinkedIn profiles
Get direct phone numbers & mobile contacts
Access company data & employee information
Works directly on LinkedIn - no copy/paste needed
Get Chrome Extension - Free

Aero Online

Your AI prospecting assistant

Download 750 million emails and 100 million phone numbers

Access emails and phone numbers of over 750 million business users. Instantly download verified profiles using 20+ filters, including location, job title, company, function, and industry.