Expertise in troubleshooting and diagnosing complex network issues to maintain optimal security and performance.Manage and resolve network security challenges across devices, including Palo Alto Networks, FortiGate, and Cisco ASA.Collaborate with the IT/OT security team to implement FortiEDR solutions, enhancing real-time breach prevention and deploying FortiSIEM for comprehensive threat detection, analysis, and reporting.Spearheaded the deployment and configuration of integrated CASB and SASE Prisma Access solutions.Led vulnerability remediation efforts across the network infrastructure.Automated Cisco and Palo Alto device firmware upgrades through scripting, streamlining the update process.Coordinated the FireMon remediation project, ensuring compliance across IT firewalls.

Delivered expert-level technical support for Palo Alto Networks devices and security solutions, ensuring the security and stability of client networks across top-tier accounts.Troubleshot and resolved complex network security issues related to Palo Alto Networks firewalls, Panorama, GlobalProtect, and other advanced security technologies.Provided clients with tailored solutions, leveraging deep knowledge of Palo Alto Networks products to optimize their network security postures.Collaborated with customers to implement best practices, upgrade strategies, and advanced configurations to ensure seamless and secure network operations.Continuously maintained a strong understanding of the latest developments in Palo Alto Networks technologies and cybersecurity trends, enabling the delivery of cutting-edge support and security solutions.

Delivered expert-level diagnostics and troubleshooting to resolve customer issues with Cisco security devices.Configured devices through CLI and GUI, including ACLs, NAT, routing protocols (RIP, OSPF, EIGRP), and various security policies.Supported advanced network configurations such as SNMP, NetFlow, HA, QoS, and IPSec VPNs, ensuring reliable and secure network operations.Resolved complex network bugs and challenges, enhancing client network stability and performance.

Dkova is an e-commerce and web development startup. I wasin charge of developing a business strategy to launch the project. The strategy managedto get the first customers and expand the customer base considerably within the firstthree months.

Manage the negotiations for quotations of the industrial supplies unit, achievingsuccessful agreements to meet the needs of customers and seeking to generate profit tothe organization.

Responsible for quoting parts and instruments for the construction of aircraft, militaryand naval equipment. Initially part of the Electronic area for tenders from differentdepartments of the United States Government, then promoted on my 6 month workingthere, to the area in charge of handling tenders of the United States Department of theNavy, for quotation and reselling of more sophisticated military parts. It is important tonote that this business unit did not exist and was created with my promotion; takinginto account my negotiation skills, which turned out to be a success getting my firstcontract in this area, in the first week after opening, which allowed me to become thegroup leader and develop its expansion. Subsequently, I am given the responsibilityof initiating the quotation process for the requirements of the Canadian government.Both positions required extensive use of Microsoft Excel, 100% English (spoken andwritten), negotiation and leadership skills, and knowledge of electronic and militarytechnologies. Organization, as well as good use of time, was essential to reach a specificquota every month. The evaluation and permanence in office depended on reaching thequota and generating contracts, where I stood out generating important contracts for theorganization, being set as an example of success for the rest of the workers.

Hoteliero is a hotel management software; I worked in promotion and marketing of theproduct. The company is based in Prague, Czech Republic and I was in charge of bringingand positioning the brand in Colombia, prospecting prospects, customer follow-up,contract closings. I also worked in marketing strategy, re-branding and positioning tasks.

Customer service agent for customer service calls from AT&T, Focus in solving problemsof all smartphones distributed by AT&T, answering customer questions and concernsrelated to billing, sales of services, technical service and management of businessaccounts.