Isaac Stennett Email & Phone Number

Draper, Utah, Us

* Increased org focus on meeting customer needs by creating and evangelizing a new org-wide roadmapping process that operationalized customer insights at scale. Conducted 1:1s and group training to rollout.* Increased customer delight by identifying and addressing the #1 customer request for my area* Created mission & vision for my area of the business that previously did not have a product management function* Drove value for customers by making the case for and spinning up a team in an area that previously did not have a product team* Created outcome-oriented roadmap by synthesizing 1000s of customer interviews, feedback, support cases, and internal team interviews* Partnered across the business to identify and release enhancements that affect millions of users

Draper, Ut, Us

• Increased customer usage by 272% over a 6 month period for Flow’s most-used feature by reducing time customers spent on non-value-add activities by 25%• Managed lifecycle of product by creating, maintaining, and sunsetting features–worked across org to coordinate• Improved org focus by introducing a system of prioritization to focus on our most important customer problems and features while being clear about what we would not be doing.• Amplified the voice of the customer by creating a process to collect, triage, and plan customer feedback on the product roadmap• Created API strategy for Flow based on customer interviews, sales data, and competitive research• Increased product retention by launching an experimental API which saw 38% MoM call growth. Used this growth to get approval to build and ship a production-ready customer API• Worked with customers to integrate with the API product and understand their pain points• Taught product manager peers and leaders a process I created which improved go-to-market motion by increasing delivery predictability through integrating our roadmapping and delivery systems. • Improved software delivery velocity and engineering morale of the lowest performing product team by creating a vision, giving clear direction, and reducing WIP• Loved by teammates I work with because of my humility, humor, and empathy. One engineer: “You’ve brought so much fun & expertise to our team and I love your PM style. It improved all our dev lives when you joined the team.”• Increased app uptime by leading teams to identify root causes of issues and directing which teams needed to be involved in the solution

Draper, Ut, Us

• Helped create vision for the team by participating in customer interviews and product strategy sessions.• Reduced time to add new content types from weeks to days by refactoring the application’s data layer (Node.js/PostgreSQL). This reduced time to calculate insights by 99% because of the increased query efficiency• Reduced run-time errors and increased confidence in refactoring and deployments by adding TypeScript

• I solved client business problems using the latest technologies and a relationship of trust. Two are highlighted below.Medical startup mobile app• Worked with the founders to create app’s vision and helped them understand the competitive landscape• Created Android & iOS apps using React Native. Backend: Node.js• Integrated FDA drug database by creating an ETL process to load it into the app’s databaseEmployee management portal for a large energy retailer• Implemented, as the sole engineer, the portal in JavaScript• Migrated old system of record data to new solution• Ensured that product work was aligned with customer demand through regular product demos

Dallas, Texas, Us

Worked as a consultant in Washington DC with clients ranging from Fortune 500 to non-profitsNational Residency Matching Program (NRMP)• Increased site availability and reduced infrastructure costs 40% by migrating to the cloud– see re:Invent case study here: https://www.youtube.com/watch?v=gJAp8CCQb2Y• Improved team productivity and onboarding with a new process of work tracking and documentationFortune 500 Hospitality firm• Increased CSM’s ability to serve customers by engineering enhancements to their customer support platform• Worked with Sr. Director of Digital Activation to prioritize & scope improvements• Stack: JavaScript, .NET, Azure