Isaac Stennett Email & Phone Number

Draper, Utah, US

* Increased org focus on meeting customer needs by creating and evangelizing a new org-wide roadmapping process that operationalized customer insights at scale. Conducted 1:1s and group training to rollout.* Increased customer delight by identifying and addressing the #1 customer request for my area* Created mission & vision for my area of the business.

Draper, UT, US

• Increased customer usage by 272% over a 6 month period for Flow’s most-used feature by reducing time customers spent on non-value-add activities by 25%
• Managed lifecycle of product by creating, maintaining, and sunsetting features–worked across org to coordinate
• Improved org focus by introducing a system of prioritization to focus on our most important customer problems and features while being clear about what we would not be doing.
• Amplified the voice of the customer by creating a process to collect, triage, and plan customer feedback on the product roadmap
• Created API strategy for Flow based on customer interviews, sales data, and competitive research
• Increased product retention by launching an experimental API which saw 38% MoM call growth. Used this growth to get approval to build and ship a production-ready customer API

Draper, UT, US

• Helped create vision for the team by participating in customer interviews and product strategy sessions.
• Reduced time to add new content types from weeks to days by refactoring the application’s data layer (Node.js/PostgreSQL). This reduced time to calculate insights by 99% because of the increased query efficiency
• Reduced run-time errors and increased confidence in refactoring and deployments by adding TypeScript

• I solved client business problems using the latest technologies and a relationship of trust. Two are highlighted below.Medical startup mobile app
• Worked with the founders to create app’s vision and helped them understand the competitive landscape
• Created Android & iOS apps using React Native. Backend: Node.js
• Integrated FDA drug database by creating an ETL process to load it into the app’s databaseEmployee management portal for a large energy retailer
• Implemented, as the sole engineer, the portal in JavaScript
• Migrated old system of record data to new solution

Dallas, Texas, US

• Worked as a consultant in Washington DC with clients ranging from Fortune 500 to non-profitsNational Residency Matching Program (NRMP)
• Increased site availability and reduced infrastructure costs 40% by migrating to the cloud– see re:Invent case study here: https://www.youtube.com/watch?v=gJAp8CCQb2Y
• Improved team productivity and onboarding with a new process of work tracking and documentationFortune 500 Hospitality firm
• Increased CSM’s ability to serve customers by engineering enhancements to their customer support platform
• Worked with Sr. Director of Digital Activation to prioritize & scope improvements
• Stack: JavaScript,.NET, Azure