Isaac Wang Email & Phone Number

New York, United States

Stockholm, Stockholm County, SE

Stockholm, Stockholm County, SE

• Guided high level product strategy on Discovery Mode - a promotional tool for creators to spotlight specific tracks in Radio and Autoplay
• Collaborated with finance and engineering teams to create key business analysis including financial forecasting, annual planning and 5 year plan
• Conducted scenario planning to estimate gross profit impact from expanding product to additional sets beyond radio and autoplay
• Implemented machine learning models (random forest) to uncover feature importance on best performing tracks. Discovered artist tier and content age were important factors in best performing tracks.
• Utilized findings from feature importance analysis to randomly sample and recommend songs to opt into program
• Improved Tableau business dashboard tracking overall program performance and market share lift amongst other key metrics

Cupertino, California, US

• Data Scientist on Conversational Intelligence Machine Learning team
• Worked on enhancing Apple's customer facing chatbot, as well as various internal chatbots to classify any given customer message (utterance) to various intents defined by business as accurately as possible.
• Collaborated with AppleCare and Retail business teams to lead intent restructuring efforts via 2 campaigns: similarity analysis and low confidence restructuring
• Implemented a similarity algorithm that compares two utterances in the training data and assigns a score between 0 and 1 of how similar utterances are to each other. Utilized this algorithm to compare every single.
• Improved intents that commonly fell under a confidence threshold by adding additional n-grams and direct matches to model
• Published interactive Tableau business dashboard that measures model performance on each validation set and highlights top misclassified intents with ability to dive into false positives/negatives per intent.

New York, NY, US

Metis is an ACCET-accredited 12 week immersive Data Science bootcamp with a project-basedcurriculum focused on machine learning. Projects include:# 1. Generating Lo-Fi Music with Neural NetworksUtilized Tensorflow and Keras to create a model to generate jazz piano samples in GCP. Final neural network model: Bidirectional LSTM → Attention → LSTM. Samples of.

Chicago, IL, US

• Lead the testing, and implementation of United Voices, an internal app that collects operational feedback from 40,000 mainline flight attendants
• Built fully interactive department specific (catering, cabin amenities) dashboards in Palantir to help track, analyze and respond to key trending issues
• Utilized Natural Language Processing to identify urgent reports to help prioritize workflow, in addition to performing sentiment analysis on newly added United in-flight products and snacks
• Analyzed user base engagement by applying logistic regression to predict flight attendant churn
• Worked in ServiceNow to manage pending flight attendant reports

Chicago, IL, US

• Examined major spikes in refunding passengers and implemented a refundable blackout strategy for newly identified events
• Improved efficiency of marketing process by writing SQL query to more accurately describe seat availability via market
• Constructed a procedure that scans markets for wide gaps between price points to automatically creates mid-level fares, resulting in better segmentation across markets

Detroit, MI, US

• Collaborated with multiple stakeholders using Agile methodology to create an all-encompassing Tableau dashboard
• Automated an excel report to track QA employee efficiency and reduced reporting time from 1 hour to 5 seconds (see Daniel Wardle's Recommendation further down)
• Extracted data from a variety of different data sources using SQL queries, including joins, aggregate functions, case when statements, temp tables, and subqueries
• Constructed of a stored procedure in SQL to automatically populate data into Tableau

Austin, Texas, US

• Developed expertise in forecasting festival budget of $1M for food, merchandise, and bar vendors, as well as ticket sales on a monthly basis utilizing Excel
• Accurately estimated artist value for four to five artists by developing regression model using Excel's StatTools

New York, NY, US

• Presented a competitive analysis on rival healthcare product features to the Research and Development Team
• Analyzed potential marketing strategies surrounding a healthcare database
• Facilitated research on potential market niches to be penetrated

Bachelor Of Business Administration (B.B.A.), Management Information Systems, General

Bachelor'S Degree, Management Information Systems, General