Isaac Chan Email & Phone Number

Malaysia

Malaysia

- Ownership of all operational maintenance activities on IT infrastructure- Oversee on the Frontline support team to ensure meet Service Level Agreement- Charged with leading technology delivery and transformation within Infrastructure Services- Be an escalation point for complex issue resolution, emergency escalation point for major issues, including after-hours and weekend- Commercial responsibility, awareness and understanding of activities and operational improvements-… Show more - Ownership of all operational maintenance activities on IT infrastructure- Oversee on the Frontline support team to ensure meet Service Level Agreement- Charged with leading technology delivery and transformation within Infrastructure Services- Be an escalation point for complex issue resolution, emergency escalation point for major issues, including after-hours and weekend- Commercial responsibility, awareness and understanding of activities and operational improvements- Part of the senior management team, support and cover other senior management activitiesKey achievement- EMEA Compute Integration to Global Team (based in KL)- Recognition from Head of Compute (UK) with no any escalations and delivered against all our commitments for operations function to the Global team Show less

Malaysia

Managing a team of 6 engineers in APAC regionDelivering operation work for AIG’s global virtual user computing environmentCoordinates and supervises the daily activities of business support, technical or production staff in the assigned areaTracks internal trends and suggests process improvements based on observationsSupports the implementation process, leading and/or aligning the efforts of involved parties; forges strong partnerships with appropriate constituenciesPerforms… Show more Managing a team of 6 engineers in APAC regionDelivering operation work for AIG’s global virtual user computing environmentCoordinates and supervises the daily activities of business support, technical or production staff in the assigned areaTracks internal trends and suggests process improvements based on observationsSupports the implementation process, leading and/or aligning the efforts of involved parties; forges strong partnerships with appropriate constituenciesPerforms regular management duties (workforce planning, shift management, career development plans, merit and performance measurement) Show less

- Assisting in developing and implementing IT contingency and disaster recovery plans- Ensuring the continual function of mission critical operations- Contribute in quality and productivity improvement projects, providing analysis of information- Resolve routine in-scope technical incidents independently or engaged for complex incidents- Measures performance of the newly implemented solution against desired results and improvementsKey Achievements- Led successful… Show more - Assisting in developing and implementing IT contingency and disaster recovery plans- Ensuring the continual function of mission critical operations- Contribute in quality and productivity improvement projects, providing analysis of information- Resolve routine in-scope technical incidents independently or engaged for complex incidents- Measures performance of the newly implemented solution against desired results and improvementsKey Achievements- Led successful Citrix APAC Side-Wide DR testing recovering more than 50 applications and over 150 servers- Citrix VDA version upgrade and VM tools upgrade on more than 20,000 XenDesktop- Assist and collaboration with engineering team for VDI site migration and XenApp G3 upgrade Show less

Kuala Lumpur, Malaysia

- Provide resolution and managing the design & infrastructure,- Implementation and supporting applications in-house- Responsible of standing up of new solutions and operation support ownership- Citrix SME and PIC for APAC regionKey Achievements- APAC In-country branch office upgrade projects, varying in size and complexity- Travel India Head Office for branch transformation

- Provide workflow requirements of all operational service lines and meet the business needs- Project initiatives and on-board or rollout process tools through transformation- Windows Server Patching Compliancy, security audit checking through scripts deployment

- Provide First Call Resolution (FCR) technical support and solution- Support Windows OS/Server Platform, File & Print Services, Windows Hosting Application/Citrix- Maintain SLO/SLA objectives on a 24x7 command center environment and support calls within the (SLA)Service Level Agreement’s defined and as assigned- Event, Incident, Change and Problem management in day-to-day operation

Microsoft Certified Professional, Managing And Maintaining Server 2003, Certified

A+, Server+, Network+, MCP

Comptia A+, Pc Hardware & Software, Certified

Activities and Societies: IT Operation Specialist PC Repairing Course, IT Support Specialist