Analyze complex business concerns of growing obstacle race company with revenue of $100M and employee roster of over 300. Work with product, marketing, and management team to measure, understand, and monitor key business metrics developing analytical reports and conducting analysis to summarize and interpret results with identification of patterns and trends in data. Design and maintain data and reporting requirements aligned with data systems framework, report mock-ups, and data mapping.

Oversaw data collection and analysis of various client systems and sources to perform trending, forecasting, and business impact studies. Performed operational and investigative analysis, turning large data sets into meaningful analysis and reporting with custom reports and dashboards for client use. Managed client databases and reported key metrics to client groups, responding to requests for clarification and resolving data-related issues. Served as go-to and subject matter resource on all data queries and protocols.

• Monitor bank accounts to identify and collect information on payments received • Post payments received to appropriate customer accounts • For deductions, contact customers, determine cause, gather support documentation and discuss issue with Customer Service & Sales to obtain resolution (credit)• Evaluate all outstanding invoices, for coming due candidates schedule a contact order, obtain Manager approval and initiate contact (emails/calls)• For problem invoices, gather support documentation, investigate the customers’ claim and identify the validity of claim. Coordinate with Customer Service & Sales resolution and inform client on disposition• Maintain and update Excel AR dashboard from automated pivot tables feeds • Maintain and update Excel database of all outstanding Issues and invoice collection status • Auditors assistance, gather requested support data, also, coordinate with Customer Service, Shipping Dept. in S.C. and Mexico the retrieval of requested documents• For new customer, create system profile, communicate all credit references• For existing customers, respond to credit references requests • Prepare and send W-9 Forms to customers when requested

• Responsible for opening and closing store• Reconciling day’s receipts to deposit• Acting manager when Store/Assistant Manager not available.• Lead sales team in attaining team goals • Sell products and services offered by the Company• Meet all sales objectives• Handle all administrative functions of sale including, completing customer contracts and warranties, pulling products from inventory, accepting customer payments and filing completed orders• Maintain strong knowledge of all Company products, accessories, pricing plans, promotions and service features• Maintain knowledge of competitive offers and provide critical market feedback to Store Manager • Handle service inquiries from customers• Provides efficient, courteous customer service and assistance in all aspects of product offerings and services

• Managed a team of twenty-five associates, sales associates and specialty associates• Revised monthly, weekly and daily sales• Communicated with vendor on deliveries and updates• Revised weekly work schedule for associates• Train, coach and develop associates to ensure customers receive excellent service and can easily locate merchandise • Provided valuable input for merchandising decisions by Store Management Team, Freight Team Associates and Inventory Management Associates• Maintained strong product knowledge. Lead and develop others• Provided fast, friendly service by actively seeking out customers to assess their needs and provide assistance• Maintain product knowledge; provide information on product features, while knowing related items to sell an entire project• Greet, qualify, recommend and close every customer in the department. Maintained adjacent departments product knowledge• Maintain in-stock condition of assigned areas, and ensure that it’s clean, shoppable, and safe• Work in cooperation with Department Supervisor, Sales Specialists and other associates in department, as well as outside departments, Inventory Management Associates and Front-End Associates to ensure customers' needs are met