Coordinating the prototyping and launching of the Company's maiden service (An Innovative Caller Ring Back Tone (CRBT)) in Ghana and possibly four(4) other African countries namely (Nigeria, Kenya, Uganda, and South Africa).

Working as a team, we have designed systems following the right system design methodologies that have brought significant improvement or efficiency to our clients.

My role included planning, directing, implementing strategic projects for the Organization.I was actively involved in project proposal writing for the Organization.

My key responsibilities are as follow:- ▪ Ensure that all problems relating to hardware / software and operation are documented, logged and reported to Data Centre Management and to Service line.▪ Running of Banking Software Programs and Other Banking operation Systems such as: Bankmaster (Main Banking Software) and other surrounding systems such as Opics, Eximblls, Loan Originating System (LOS), Ebanking, Collections, ADC SMS, IDS, ATM sparrow, eBBS. (For five countries in the sub region including Ghana).▪ Ensure that UPS, Fire systems, Security Access systems and Air conditioners are fully tested as laid down.▪ To ensure all jobs are processed correctly as scheduled i.e. Start of Day, End of Day, Monthly, and Yearly etc.▪ Ensure all system outputs are of good standard and all jobs are correctly processed and outputs are produced in accordance with the laid down requirements.▪ Ensure that housekeeping for all the systems are done strictly according to schedule, periodical stripping schedules are also complied with.▪ Ensure that security is upheld as per Security Guidelines and report any potential risks.▪ Provide 1st Level support to branches, and other Bankmaster users.▪ Get actively involved in Data Recovery Process (DRP) both in testing and also in the event of a disaster.▪ Ensure that backups of all systems are done as per laid down procedures.▪ Printing of Customer statements.▪ Monitoring of ATM system status and Network Links.▪ Preparation of Data Centre status report and Systems Uptime report.

I was involved in configuration and training of end users of the installed management system.