Isaac Brownlee Email & Phone Number

Vancouver, Bc, Ca

Vancouver, British Columbia, Canada

Ottawa, Ontario, Canada

As Junior Policy Analyst at Transport Canada's Civil Aviation Directorate, I contributed significantly to the development and improvement of aviation safety policy in Canada. This role involved supporting a broad range of policy files including domestic civil aerospace safety and security, air navigation modernization, and engagement at the International Civil Aviation Organization.Responsibilities:Tracked, monitored, and reported on transportation-related policy issues involving domestic and international trends and developments in support of the policy development function.Conducted and assessed quantitative and qualitative research projects relevant to transportation-related trends and policy issues and formulated recommendations for senior policy advisors and management.Supported the policy analysis and development process by drafting notes, briefing notes, speaking notes, backgrounders, correspondence, and fact sheets.Participated in departmental, interdepartmental, and federal working group meetings, assisting in discussion, coordination, and preparation of presentations.Supported Canadian participation in international engagements, scheduling internal and interdepartmental working groups, tracking progress, drafting, and consulting on responses to positions brought forward by other authorities.Enhanced professional skills and acquired transportation-related knowledge through close work and cooperation with analysts/senior advisors, reading government and stakeholder reports, journals, reports, and attending seminars and workshops.Achievements:Successfully managed multiple assignments simultaneously, working independently and collaboratively within tight timelines.Demonstrated superior oral and written communication skills.Utilized research and analytical skills to study complex and technical policy issues, synthesizing research results effectively.Contributed to the planning, development, and execution of projects or initiatives.

Burnaby, British Columbia, Canada

Calgary, Alberta, Canada

● Gathered client information, prepared quotes, and closed sales of both new and existing client's insurance products by scheduling appointments, identifying customer needs, and marketing appropriate products and services.● Provided prompt, accurate, and friendly customer service. Serviced clientele, including responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification. ● Developed and tracked leads, sales, and targets, in conjunction with managerial staff, in order for the company/office to hit profitability targets, proper loss ratios, and ever-improving quality of information to assure proper risk management. ● Performed clerical tasks such as filing, photocopying, faxing, printing, emailing, etc.

Calgary, Alberta, Canada

● Completed sales of new and upgraded cellular phones and accessories while providing customer service and resolving technical problems with the devices and telecommunication services. ● Assured best in class (95+% recommended) customer service survey responses, ensuring clients recommend my assistance and store for networking and increased sales. ● Implemented pivoting selling strategies, encompassing the recommendation of complementary accessories, devices, and services. ● Performed administrative duties, including receiving supplies, responding and directing phone calls and emails with business associates and customers - including inquiries, suggestions, complaints, and adjustment requests.

Calgary, Alberta, Canada

● Directed regional marketing objectives through door-knocking, calling prospective leads, mailing flyers, and operating home show booths in various cities in Southern Alberta. ● Tracked and processed payments for accounts payable to construction and renovation supply companies, including Cloverdale Paint, etc. ● Coordinated and communicated job scheduling with clients, and collected payments after the completion of projects, first ensuring their satisfaction with the completed work.

Master Of Public Policy

Bachelor Of Arts - Ba, Sociology, 3.6 Gpa.

High School Diploma

Education record