● Responsible for the successful decommission of BCLC's Citrix Secure Access Gateway and migration to a new privileged access management (PAM) platform

Delivering management consulting services to public and private sector clients in British Columbia and abroad● Providing project and program management for complex IT initiatives● Leading value-driven change● Defining success factors and pathways● Streamlining process and communication

Defiants is a not-for-profit web3 community management agency

● Senior PM on PHSA's Digital Health Innovation team, responsible for the Provider Experience (MD/RNP) of the Provincial Attachment System (PAS), a Salesforce application designed to facilitate attachment for patients without a primary care provider in British Columbia

● Responsible for the successful migration to a new cloud-based Security Information and Event Management (SIEM) system (Splunk)● Directed the work effort of BCLC and vendor teams, ensuring quality and timely completion of deliverables aligned to PMO and other organizational standards● Created and maintained all project collateral including project charters, management plans, RACIs, RAID logs, schedules, backlogs, and reporting dashboards● Prepared and led Steering Committee presentations ● Facilitated technical workshops and developed comprehensive requirements documentation● Identified and managed risks, actions, and issues across silos and delivery teams● Utilized both waterfall and agile project management practices to ensure nimble and measurable progress toward project objectives while maintaining reliable forecasts

● Responsible for two work streams as part of a broader $18M Cyber Modernization Program● Managed several projects relating to Identity and Access Management and Detect and Respond initiatives● Created and updated project collateral including project charters, RAID logs, schedules, and reporting dashboards● Identified and managed risks, actions, and issues across silos and delivery teams

● Directed the evergreen replacement of Cisco firewalls and VPN devices at five wastewater treatment plants across Metro Vancouver● Effectively managed technical resources and other stakeholders to ensure alignment of scope, schedule, and budget ● Worked to identify and proactively manage project risks and dependencies

● Supported BC Hydro in their NERC CIP compliance journey through effective project management and communication● Developed comprehensive project documentation to ensure alignment on the scope of work and successful execution● Applied agile practices to help streamline delivery of value (Atlassian Jira)● Identified opportunities to maximize the value of project team members to help ensure project success

● Directed the evergreen replacement of Cisco network equipment and NTP appliances throughout gaming sites, corporate offices, and data centers in British Columbia (five projects totaling ~$10M)● Managed the schedule, activities, dependencies, and risks associated with replacing critical network infrastructure● Worked closely with various technical groups to coordinate the completion of deliverables and develop project artifacts● Supported cross-silo relationships through effective communication, problem solving, and teamwork● Empowered knowledge workers to deliver high value work through disciplined agile strategies (Atlassian Jira, Confluence)● Developed processes to align business units and drive quality

● Transitioned IT managed services for the BC health authorities as part of a large (>$100M) Vested® Outsourcing contract with 74,000 end point devices● Served as the primary liaison between NTT DATA and Island Health stakeholders, bridging the relationship through all phases of the project life cycle● Managed project activities for all service towers including Deskside, Service Desk, Device Engineering, Service Management, Asset Management, Credentialing, Security, Technology Refresh Program, and Project Services● Drove closure on RAID (Risks, Actions, Issues, and Decisions) items● Directed the completion of project deliverables● Managed the client relationship, working closely with client project managers, change leads, and technical teams to resolve conflict● Upheld Vested® guiding principles and intended behaviours in support of clinical outcomes

Product Owner for ISM Software Services:● Managed dozens of complex software projects focused on automation● Worked closely with public sector clients to identify value streams● Assembled teams of subject matter experts to build solutions based on user stories and defined success criteria● Presented recommendations to clients and account architects● Provided discipline to agile development practices● Successfully automated end user processes, saving $500k+ in annual labour ● Hosted regular retrospective sessions to support continuous improvementApplication and Peripheral Testing and Assessment lead for the $56M+ Government of BC Workplace Technology Refresh Program:● Ensured application readiness for a fleet of 35,000+ devices● Saved 18% on software management costs using an application factory approach● Facilitated workshops and technical deep dives for client stakeholders● Developed workflows and SharePoint forms● Authored user guides, service bulletins, and communication templates● Gathered and analyzed data using Ziften, Excel, and PowerBI● Developed risk mitigation strategies in line with guiding principlesTechnical lead for the $1M+ Government of BC Windows 10 feature update projects:● Managed multiple projects to create and deploy enterprise desktop images● Coordinated cross-functional delivery teams and vendors to complete prerequisite SQL and SCCM infrastructure upgrades● Successfully deployed Windows 10 feature updates with minimal disruption to 1,200+ end usersTechnical lead for the Provincial Health Services Authority $250K+ application rationalization project:● Managed software application planning for multiple business units● Gathered and analyzed software usage data for a fleet of 30,000+ devices● Facilitated deep dives with client business teams to rationalize their software inventory● Provided Agile coaching to the technical delivery team and increased throughput by 120% over two months

● Created numerous enterprise software packages for a fleet of 60k+ devices across two major public accounts ● Worked closely with clients to solidify deliverables, budgets, and timelines● Hosted client meetings and provided regular updates to project executives● Designed business solutions in harmony with a variety of application vendors● Coordinated and facilitated user acceptance testing● Successfully managed multiple concurrent projects under aggressive SLAs

Temporary Assignment● Managed up to 50 concurrent small to medium-sized projects including workstation installs, site moves, software packages, and deployments● Developed project charters, financial models, and other project deliverables● Coordinated work effort between delivery teams● Hosted kickoff meetings, technical deep dives, and regular status updates● Managed the client relationship and resolved conflict

● Provided tier 3 technical support for two major accounts● Performed data gathering, analysis, and reporting● Authored technical documentation and communications● Provided direction to vendor support teams

● Provided remote tier 1 technical support to Island Health and BC Government employees

● Helped numerous clients in Canada and the US establish a successful online presence● Designed custom WordPress websites● Provided brand strategy, SEO, and social media management● Authored simplified technical user guides ● Maintained a LAMP web hosting stack (Linux, Apache, MySQL, PHP)● Managed dedicated and virtual web servers (CentOS, cPanel/WHM)

Latitude Geographics is a Victoria-based software company specializing in GIS applications. I completed three co-op terms at Latitude before joining as a regular employee.Project lead for the Windows Deployment Services implementation:● Developed a new desktop imaging process, increasing efficiency by over 50%● Directed a team of technical resources● Provided weekly updates to senior leadership ● Authored extensive technical documentationProject lead for the network intrusion detection system implementation:● Developed an intrusion detection system to secure the company network● Provided project deliverables on time and on budget● Created reporting mechanisms to provide real-time performance metrics and alertsProject lead for Latitude’s managed hosting solutions:● Developed a load-balanced AWS environment for Shell Canada’s GIS infrastructure● Provided regular project updates to stakeholders● Provided key deliverables on time and under budget● Compiled lessons learned and technical documentation Project lead for the Microsoft System Center Virtual Machine Manager implementation:● Deployed a production Microsoft virtual machine management system, enabling developers to manage their VM infrastructure● Increased productivity of the QA team by over 15%

Reliable Controls specializes in Internet-connected green building controls. I was employed as a Quality Assurance Engineer as part of a co-op work term. I was responsible for testing hardware and software using a variety of tools including the Atlassian suite (JIRA, Confluence, Crucible, FishEye) and TestRail.