• Enable complex business led transformations in the high tech and telecommunications industry.• Drive accountability in sales and market activities across the practice.

• Identify and analyze client objectives to develop and sell projects for a system used to post and track collections of debts totaling over $10 Billion dollars per year. • Increased cohesion and productivity of over 100 resources by developing and deploying an internal process used to track the utilization of 6 application environments, improving usage of all resources. • Optimized case entry process by designing a functionality that allows for the data transfer between two case management applications managed by separate external product owners leading to a reduction in time spent entering duplicate data. • Manage a team of 11 local and remote resources through the build, test, and deployment phases of agile and waterfall software builds by developing project plans, leading checkpoints, and working with clients to address concerns.

• Educate students about campus policy, university protocol, and screen phone calls for the President.• Effectively communicate with university stakeholders about how to submit various forms of requests and complaints.• Provide high quality campus tours to priority guests and maintain confidentiality of sensitive information.• Improve system processes, example being reducing the amount of time to create and bind essential documents from 30 minutes to 13.

• Facilitate discussions of controversial issues in a manner that mitigates the risks that the University faces.• Work under the constraints of a budget to create cost effective and culturally immersive programming.• Coordinate a banquet of 80 individuals streamlining processes thus maximizing the productivity of staff the day of the event.• Cultivate relationships and serve as a mentor for incoming first generation students.

• Formulate a theme for the event capitalizing on current market conditions allowing for a reduction on marketing costs. • Develop a marketing strategy enabling the outsourcing of non-critical responsibilities, increasing the efficiency of team members. • Oversaw the creation and distribution of marketing materials securing low cost printing options through innovative partnerships.• Establish relationships resulting in an increase in the attendance of non-Georgetown students to the event.