Isaac Guardiola Email & Phone Number

Highly analytical and self-driven Reporting & Business Analyst with a track record for developing high quality business reports, improving business processes, reducing costs, and maintaining high levels of customer and client satisfaction. High level of intellectual curiosity and a willingness to delve into a problem and understand the root cause. Exceptional ability to multi-task and learn new skills, technologies, and methodologies.Bi-lingual, English/Spanish team player with more than 16 years of technical and business experience in customer support, project management, and configuration management combined with a B.S. in Computer Engineering. High degree of knowledge regarding data sources and relationships, able to detect patterns in key metrics in order to develop and deliver creative, in-scope, value-added, long-term business solutions and action plans. Ability to prioritize issues, develop systems and procedures that are cost effective, meet user requirements, and support organizational goals, bridging the gap between business owners and technical resources. Resourceful, detail oriented, and fearless organizer with excellent communication, presentation, problem solving, and cross-functional skills.Core Competencies:• Crystal Reports • Visual Basic • SSRS • Business Objects • SQL • SAP • Visio• Avaya CMS • Perl Scripts • Java • BMC Remedy • MS Office Suite • ETL Process / Tools• Data Analysis • Quality Management • Process Development • Team Leadership • Technical Call Center • TL9000 • Metrics & Analysis • Customer Service • Troubleshooting • Project Management • Customer Satisfaction • Configuration ManagementHDI Certified Support Center Manager – October 2008

Listed skills include Wireless, Telecommunications, Integration, Program Management, and 46 others.

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  The George Washington University

  Computer Engineering