Isaac Hughley, Mppa, Lssbb Email and Phone Number
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Data-driven, pragmatic, continuous improvement expert and strategic operations leader with extensive experience in program/project management, consulting, continuous improvement, and data analysis. Guided the delivery of strategic communications across 30+ projects in the face of global macroeconomic headwinds. Identified over $5,000,000 in cost savings within the public sector, impacting nearly 1 million residents. Dedicated, client-focused, and ready to drive growth and business transformation. Effective communicator known for outstanding work ethic, analytical ability, and interpersonal skills.Core Competencies:Program/Project Management | Strategic Planning | Business Process Improvement | Operational Excellence | Coaching & Mentoring | Lean Six Sigma | Cross-Functional Team Leadership | Research & Data Analysis | Change Management Software Expertise: Asana, Minitab, Microsoft Visio, Microsoft Project, Microsoft Power Bi: Data Visualization, ArcGIS, IBM SPSS Statistics, Google Adwords, Microsoft Office Suite (Word, Excel, PowerPoint, OneNote)Technical Expertise:Communication: Zoom, Google Meet, Microsoft Teams, Cisco Webex, Skype, Blue JeansData Analysis: Minitab, Microsoft Power BI, ArcGIS, IBM SPSS Statistics, Google AdWords, Project Management: Asana, Jira, Microsoft Visio, Microsoft Project, Miro, Smartsheets Database Management: Microsoft AccessDesign: Canva, Visio, WordPressMethodologies: Lean, Six Sigma, Project ManagementOrganizational: Google Office Suite (Docs, Sheets, Slides, Calendar, Drive), Microsoft Office Suite (Word, Excel, PowerPoint, Outlook, OneDrive), Microsoft SharePoint, Google Workspace, Evernote, Google Note, DropboxAccomplishments:Northwestern University – Keynote Speaker for the School of Professional Studies’ Spring Class | 2023American Society for Quality: Section 0903 – 1 of 12 Keynote speakers chosen to discuss continuous improvement | 2021Indiana University-Purdue University Indianapolis – Featured in case study on juror participation | 2020Facilitated the negotiation and implementation of free juror parking for Marion County residents in collaboration with the Marion Superior Court, impacting nearly 1 million residentsAchieved a digital marketing conversion ratio of 5.5% while operating as a part-time business owner, nearly double the industry average
Humana
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Process Improvement LeadHumana Aug 2023 - PresentLouisville, Kentucky, UsServed as a continuous improvement expert and program manager, supporting the Defense Health Agency (DHA) and nearly 17 million United States military service members and families. Managed developing, tracking, and implementing clinical management system testing across 13 programs, leveraging agile and continuous improvement methodologies. Reported key findings to V suite clinical operations leaders. Led efforts to launch a new Tobacco and Vaping Cessation program to support beneficiaries. Gathered requirements, conducted cross-functional team meetings, and drove leadership decision-making. Oversaw the timely resolution and closure of up to 500 daily Active Health cases. Provided thought leadership and advised business executives on operating strategies to support resource planning and capacity management. Prepared and delivered strategic communications to business leaders, advising of risks and proposing mitigation strategies.
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FounderHughley Enterprises Llc Feb 2022 - Present
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Program Manager, Business OperationsMeta Dec 2021 - Jul 2023Menlo Park, Ca, UsServed as the primary business planning and operations partner while overseeing organizational expense management & strategic planning, impacting 24,000 new hires in Q4 2022. Led development of operational reporting and strategic communications across 30+ high-priority projects, supporting executive leaders and organizational roadmaps. Monitored, tracked, and managed key metrics to ensure goal alignment and seamless program execution. Drove transformation of real estate portfolio by providing recommendations to centralize workstreams and standardize processes. This improved capacity planning, satisfaction, and reduced operational expenses, impacting 5000+ international employees. Facilitated business headcount planning and deployment strategy among 5 large-scale teams including corporate finance, recruiting enablement, and workforce strategy. Presented recommendations to improve programmatic and operational rigor. Implemented program management strategies across a matrixed organization. Utilized project management systems and agile methodologies across matrixed stakeholder relationships to assess demand planning timelines, support cross-functional business initiatives, workflow improvements, and mitigate risks. Fostered a culture of diversity, equity, and inclusion through recurring cross-functional team meetings. Consulted with partners to gather feedback on the impacts of organizational changes to identify improvement opportunities. -
Business Process Improvement SpecialistIndiana Department Of Revenue Dec 2018 - Dec 2021Indianapolis, In, UsImplemented process improvements on key organizational initiatives including modernization of the state’s tax system, affecting more than 4.8M individual and corporate taxpayers. Led distributed, cross-functional teams to reduce unallocated tax payments by 90% impacting 20+ high-priority clients using data-driven approaches and process improvement techniques. Re-engineered the end-to-end hiring process for over 200+ contractors by establishing streamlined business process maps and workflows, enhancing stakeholder communication, and improving compliance with state guidelines. Reduced management reporting turnaround time by 77% by designing automated performance dashboards to improve the quality of employee performance evaluations. Supported organizational alignment with strategic goals by developing performance metrics and governance frameworks based on statistical data analysis. Streamlined audit submission timelines using process improvement strategies; reduced process steps by 43% enhancing audit quality assurance and increasing stakeholder satisfaction. Developed key performance indicators for senior executives using historical benchmarks and statistical methods resulting in standardized performance evaluations for staff. Analyzed big data to focus improvement efforts, accelerate decision-making, and enhance public policy. Coached, mentored, and trained organizational leaders on process improvement disciplines, principles, and practices through tooling workshops, fostering a culture of continuous improvement. -
Notary PublicState Of Indiana Dec 2014 - Jan 2021Indianapolis, In, Us -
Business Services ConsultantInformation Services Agency - City Of Indianapolis & Marion County May 2018 - Dec 2018Indianapolis, In, UsLed large-scale technology projects supporting operations planning, budgetary practices, and project management. Collaborated with senior executives and internal partners to distribute Windows 10 devices across enterprise operations impacting 7,500+ city-county employees and 20+ highly visible city-county councilors. Gathered business requirements documentation across the enterprise’s 40+ agencies, communicated complex concepts, status updates, presented key findings, and delivered timely, sustainable results. Discovered continuous improvement opportunities and generated recommendations for senior leaders aligned with business objectives to ensure organizational readiness. Supported modernization of the enterprise’s public website, impacting nearly 1 million monthly web visitors. Completed the City-County's Leadership Education and Accelerated Development Program (L.E.A.D.) -
Consultant/Six Sigma Black Belt, Office Of Audit And PerformanceCity Of Indianapolis Jan 2017 - May 2018Indianapolis, Indiana, UsServed as a management consultant, project manager, and process improvement expert for the enterprise. Applied continuous improvement methodologies to identify over $5 million in cost savings, affecting nearly 1 million residents. Supported Mayor’s Office in the development of integrated strategies for the improvement of city-county services. Analyzed public policy, big data, and recommended process improvements using the DMAIC (Define, Measure, Analyze, Improve, Control) framework. Influenced senior executives’ decision-making and drove change management plans; identified $100,000+ in annual cost savings using negotiation, collaboration, and the plan-do-check-act (PDCA) framework. Partnered with senior leaders across 5 cross-functional teams to reduce poverty, improve juror access, promote environmental sustainability, and deliver better public health outcomes. Accelerated growth of the enterprise’s performance management program through leadership workshops and training on data visualization and business intelligence. Facilitated strategic, capacity, and business continuity planning for city-county departments and agencies. -
FounderAlmost Free Beats Llc Feb 2010 - Jan 2017Owned and operated a consulting business. Managed business communications, budget, sales, and marketing. Created and launched an operational business plan for the organization with short, mid, and long-term financial forecasts. Conducted competitive business analysis and research to identify niche markets. Devised a comprehensive marketing strategy utilizing entrepreneurial business development skills. Conceptualized, produced, and promoted all marketing content using email, social media, video, text messages, and published online courses. Drove the development, promotion, and maintenance of the company’s web presence resulting in 27,000+ web visitors and nearly 130,000 YouTube views. Achieved a digital marketing conversion ratio of 5.5%, nearly double the industry average. Generated targeted web traffic through Search Engine Optimization, Google Adwords, and pay-per-click advertising campaigns leading to over 200,000 impressions and nearly 6,500 clicks. Established affiliate relationships with top media and entertainment companies using marketing and branding strategies. Successfully positioned clients at the top of Google search results. Developed win-win relationships with small to mid-size business owners. Collaboratively designed and developed the web presence of local clients and company website.
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Business ConsultantAngie'S List Nov 2015 - Nov 2016Denver, Co, UsServed as a trusted advisor, building rapport to win the confidence of key decision-makers and stakeholders. Developed outreach strategies, conducted data analysis, comparative studies, and market research to drive growth. Delivered outstanding customer satisfaction while supporting clients through the procurement process, impacting a network of more than 250,000 clients. Efficiently translated pricing policies and product details. Revitalized contracts with bulk buyers through effective and timely application of business development strategies generating $20,000 in contract value. Oversaw and monitored business development pipelines using customer relationship management (CRM) tools, updating, documenting, and maintaining accurate information on 75+ clients/per day. -
Personal BankerFifth Third Bank Nov 2014 - Nov 2015Cincinnati, Ohio, UsAdministered client portfolios, relationships, and provided exceptional customer experiences as a trusted advisor. Supervised inventory processes by overriding, approving, and accepting large financial transactions exceeding $10,000, when appropriate. Promoted financial and credit services increasing deposit balance growth to $3.66 million for Q1 2015. Consistently met quarterly business development and service quality objectives, exceeding cross-sell visionary goals by 27% through the application of consultative sales strategies and product demonstrations. Adhered to all bank policies, procedures, and regulatory requirements to ensure compliance and mitigate risks, implementing corrective action plans as needed. -
Solutions AnalystVerizon Wireless Dec 2012 - Oct 2014Basking Ridge, Nj, UsGenerated $11K in sales, achieving 104% of metric goals via a consultative business development approach. Discovered client needs to clearly articulate and demonstrate the value proposition of new products and services. Led the Indiana District in providing customer satisfaction; one of six individuals recognized for providing exceptional customer service by regional president. Excelled at customer relations. Facilitated workshops, asked probing questions, diagnosed, troubleshot, and resolved a wide range of software, hardware, and connectivity issues for smart phones, mobile broadband devices. Efficiently managed client accounts and billing inquiries; researched, analyzed, and rectified client issues. -
Independent ContractorTvc Marketing Aug 2012 - 2014Effectively utilized digital marketing and lead nurturing strategies to drive business growth. Recruited over 250 new organization members. Generated $2000+ in residual revenue for parent company. Effectively coached and trained associates on membership benefits and company’s referral program.
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Direct Care StaffDamar Services Inc Jun 2009 - 2012Indianapolis, In, UsDemonstrated outstanding case management (caseload of up to 78) and dedication to clients, as evidenced by repeated promotions throughout tenure. Led turnaround of emancipated youth program from a 90 percent monthly turnover rate to a 10 percent monthly turnover rate within three months. Implemented prescribed behavior management plans to reduce maladaptive conduct. Motivated program participants to earn high school diplomas/GEDs, enroll in community college or secure full-time employment. -
Site Supervisor Of Innovative Parking Solutions DepartmentTom Wood Automotive Jul 2008 - Jul 2009Indianapolis, Indiana, UsSupervised and evaluated team member work performance based on company performance standards and job criteria. Ensured timely and effective application of company marketing strategies to drive vehicle procurement. Analyzed workflow and made recommendations for process improvement & increased efficiency to executive leadership. Implemented policies and procedures to standardize daily operations. -
Operations Management InternLowe'S Companies, Inc. Jun 2007 - Aug 2007Mooresville, Nc, UsDeveloped leadership skills and business acumen needed to operate the Distribution Center. Supervised and evaluated team member work performance based on job criteria. Analyzed work processes and presented suggestions for increasing effectiveness and efficiency to management. Collaborated with supervisors and team members to execute on daily production goals. -
Executive InternTarget Jun 2006 - Aug 2006Minneapolis, Mn, UsDeveloped management and leadership skills necessary to operate the retail store. Collaborated with management staff and team members to execute on daily performance goals. Presented a special project to district managers and store leaders on key takeaways and suggestions for process improvement.
Isaac Hughley, Mppa, Lssbb Skills
Isaac Hughley, Mppa, Lssbb Education Details
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Mit Sloan School Of ManagementArtificial Intelligence: Implications For Business Strategy -
Northwestern UniversityGlobal Policy
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Purdue UniversityLean Six Sigma
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University Of IndianapolisEntrepreneurship/Entrepreneurial Studies
Frequently Asked Questions about Isaac Hughley, Mppa, Lssbb
What company does Isaac Hughley, Mppa, Lssbb work for?
Isaac Hughley, Mppa, Lssbb works for Humana
What is Isaac Hughley, Mppa, Lssbb's role at the current company?
Isaac Hughley, Mppa, Lssbb's current role is Lean Six Sigma Black Belt | Strategy & Operations | Business Program & Project Manager | Music Producer.
What is Isaac Hughley, Mppa, Lssbb's email address?
Isaac Hughley, Mppa, Lssbb's email address is hu****@****ail.com
What schools did Isaac Hughley, Mppa, Lssbb attend?
Isaac Hughley, Mppa, Lssbb attended Mit Sloan School Of Management, Northwestern University, Purdue University, University Of Indianapolis.
What are some of Isaac Hughley, Mppa, Lssbb's interests?
Isaac Hughley, Mppa, Lssbb has interest in Drawing, Blogging, Entrepreneurship, Composing, Music Production, Customer Service, Beat Making, Creative Writing, Social Media Marketing, Sales.
What skills is Isaac Hughley, Mppa, Lssbb known for?
Isaac Hughley, Mppa, Lssbb has skills like Sales Strategy, Market, Sales, Community, Customer Retention, Smartphones, Market Research, Translation, Competitive Analysis, Finance, Digital Marketing, Return On Investment.
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