Isaac Gimba Email & Phone Number

Ottawa, Canada Area

·Facilitated organization-wide requirements elicitation with key stakeholders actively/passively involved in solution delivery to identify the needs of each group in relation to organizational goals.·Planned and led workshops and brainstorming sessions to identify solution delivery paths, fostering a collaborative environment with senior.

Ontario, Canada

• Identified inaccuracies in response to FAQ which resulted in poor satisfaction scores and reduced team efficiency. I took the initiative to collate common inquiries/issues and created Macros for the team. By using.
• Mastered client expectation management, adeptly engaging in constructive conversations with challenging customers and effectively addressing abusive interactions.
• Orchestrated the smooth transition of over 1700 clients, ensuring alignment with their personal weight loss objectives.
• Identified and rectified efficiency gaps within the team, resulting in a 90% increase in team efficiency.
• Achieved and maintained a stellar 98% customer satisfaction rate, imparting the same level of excellence to core team members through training.
• Evaluated pain points for high-profile clients, collaborating with department heads to exceed account expectations.

Ottawa, Canada Area

·Managed collaboration between stakeholders and specialized teams, adeptly navigating challenges and aligning efforts towards collective objectives through JAD sessions. ·Monitored end-to-end solution delivery from requirements gathering to deployment and post-implementation support.·Established robust business and compliance support for both internal and.

Ottawa, Canada Area

· Performed requirements elicitation with key stakeholders to clearly outline and identify project scope/requirements.· Carried out a comprehensive market, trend and Industry standard analysis, to set a benchmark for company processes and deliverables.· Refined the product sales process to ensure credibility standards were being met in accordance to the.

Ottawa, Canada Area

· Collaborated with management with implementation of Business Process Improvement (BPI), which included training and mentorship programs. As a result, managerial role adoption within the organization increased by 20%.· Conducted SWOT analysis on company objectives in collaboration with stakeholders to evaluate the alignment of the company's service.

York, United Kingdom

• Performed costing estimation and evaluation exercises as part of the PMBOK to determine the financial requirements for the project life cycle.
• Led acquisition initiative to obtain quantitative and qualitative data based on socio-economic indicators using internal tools and organic questionnaires.
• Applied statistical analysis techniques to evaluate data consistency, validity, and reliability, identifying anomalies and discrepancies for resolution.
• Utilized data profiling and cleansing techniques to improve data quality and integrity, enhancing the reliability of socio-economic insights.
• Prepared detailed reports and presentations summarizing findings, trends, and recommendations for data quality improvements to senior management and stakeholders.
• Facilitated workshops and meetings to communicate findings, solicit feedback, and align data quality initiatives with business objectives.

York, United Kingdom

• Obtained clear understanding of being diligent and paying close attention to detail.
• Developed excellent abilities in communication with customers and ensured that expectations were met.
• Developed high competence in working effectively. Through working the floor, maintaining the cleanliness of the store at all times, as well as occasionally dressing mannequins, being efficient, quick, precise and.

Bachelor Of Arts - Ba, Business And Social Skills

Activities and Societies: - Intermural Sports Bachelor’s of Liberal Arts: Business and Society (completed one year) Course load included.

Social Sciences

Education record

Activities and Societies: Basket ball, cross country, Duke of Edinburgh (Silver), leadership training. Football, peer teaching I at.