Isaac Park Email & Phone Number

Los Angeles County, California, United States

•Provide timely technical support for hardware malfunctions and software issues onsite and via phone using Bomgar for remote access to the user's computer. •Setup, configure, and provide support for Advanced Audio/Video systems in legal offices and conference rooms.•Maintained records of support requests, resolutions, and frequently encountered issues to improve efficiency on Dynamics 365.•Assists users with account management tasks, including password resets, user account creations, and access permissions, enhancing data security and system integrity.

Commerce, California, United States

•Provided timely technical support for hardware and software issues.•Managed user accounts, enhancing data security and system integrity.•Maintained records of support requests, resolutions, and frequently encountered issues to improve efficiency.

Los Angeles County, California, United States

•Implemented Single Sign-On (SSO) solutions for improved user authentication and security, enhancing access control for sensitive systems and applications.•Designed and implemented Multi-Factor Authentication (MFA) protocols to fortify authentication processes, ensuring an additional layer of security for critical resources.•Conducted in-depth email analysis, identifying, and mitigating potential phishing threats and other email-based security risks, contributing to a safer communication environment.

Los Angeles, California, United States

• Delivering exceptional customer service by providing detailed knowledge of the menu and daily specials. Proactively resolving customer concerns and inquiries to ensure a positive dining experience and foster customer loyalty.• Collaborating seamlessly with a diverse team to maintain smooth operations during high-volume shifts, promoting efficiency and customer satisfaction.Key Contributions:• Maintaining outstanding attendance, optimizing teamwork, and customer service ratings.