Isaac Ramos Email & Phone Number

Austin, Tx, Texas, Us

Liaison Creative + Marketing is a creative marketing firm that adapts to client's needs and provides solutions. We bring a passion for exceptional creativity, and our commitment to service, on every project, for every client. My role with Liaison is to support one of our clients, AMD, as the Customer Success Lead of Digital Asset Management.AMD drives innovation in high-performance computing, graphics, and visualization technologies. AMD builds leading high-performance and adaptive products that push the boundaries of what is possible. Billions of people, Fortune 500 companies, and cutting-edge scientific research institutions around the world rely on AMD technology to improve how they live, work, and play. For more information about how AMD is enabling today and inspiring tomorrow, visit AMD.comAs a Customer Success Lead of Digital Asset Management (DAM), I empower clients to be successful in their roles. Our Digital Marketing team drives strategy and provides industry leading content management, Our DAM Platform delivers a centralized and efficient system for storing, organizing, and distributing marketing assets securely throughout AMD and our worldwide partner network. I partner with Brand, Operations, Creative Agencies, Product and Localization teams to improve collaboration, increase productivity, and deliver exceptional customer experiences. ● Leading Customer Support for Digital Asset Management● Training on Best Practices for Content Management● Developing a knowledge base for DAM Administrators● Ensuring compliance with IT standards & Information Security policies● Project Managed the implementation of Okta SSO Integration ● Metadata governance & quality control of digital marketing assets● Certified Scrum Master for agile methodology ● Jira Project Management● Responsible for Leak Prevention● Conducting User Experience Research ● Vendor Management● Champions tools, standards, & processes required for content management & distribution

Austin, Tx, Texas, Us

● Managed stakeholder engagement● Project management and roadmap development● Support ticket resolution and management● Trained users on digital asset management best practices● Conducted user experience research and interviews● Coordinated vendor relationship management● Reported on marketing content utilization● Updated taxonomy and improved asset security schema● Provided technical support and troubleshot system errors● Responsible for leak prevention● Implemented user focused improvements for our Digital Asset Management Platform

New York, Ny, Us

Better.com is one of the fastest growing home ownership startups in the country, having grown 3.5x year-over-year and funding over $4 billion in mortgages a month. The fintech disruptor dismantled the home-financing ecosystem, replacing it with a digitized process that eliminates commissions, fees, unnecessary steps, and time-wasting appointments. Better.com has also launched homeowners insurance, title insurance and a network of real estate agents. We've raised over $250M in equity capital and is backed by Kleiner Perkins, Goldman Sachs, American Express Ventures, Ally Financial, Citi and other investors. Our Mission: We’re making home ownership simpler, faster — and most importantly, more accessible for all.● End to End Coordination for Refinances, from Application through Funding● Project Management of Loan Applications and Loan pipelines● Resolved complex issues on loan applications, addressed unique scenarios and troubleshot problems, focused on Issue Resolution to resolve eligibility concerns● Proactively managed a large pipeline of loans throughout various stages of a loan application, in an accurate and efficient manner● Determined the creditworthiness of borrowers by calculating qualifying ratios (DTI, LTV, etc)● Performed analysis of income and expense data, self employment documentation, credit reports, and property valuations● Verified and analyzed all required financial documentation for a loan● Collaborated cross functionally with teams across Sales, Operations, and Closing, including international support teams in India

New York, Ny, Us

● Processing Expert for Home Mortgages and Refinances● Coordinated with borrowers and third party teams (Title, Homeowners Insurance, Appraisals)● Worked with borrowers to understand and address their unique needs and situations, and de-escalated borrowers when issues arose● Proactively managed a pipeline of loans in an accurate and efficient manner● Assisted borrowers in understanding creditworthiness and qualifying ratios (DTI, LTV, etc.)● Reported findings of income and expense data, self employment documentation, credit reports, and property valuations● Collected and managed all required financial documentation for a loan, W2 Employed or Self Employed● Collaborated cross functionally with teams across Sales, Borrowers, and Closing, including international support teams

Culver City, California, Us

Clutter is a storage and moving technology company headquartered in Los Angeles. We’ve built an end-to-end logistics and supply chain platform that is disrupting the $50B/year self-storage and moving industry. We’ve raised $300M from a number of VCs, including Softbank, Sequoia Capital, Atomico, and Google Ventures. Clutter lets you store physical items without actually leaving your house. We pick up your items, pack them, store them, and bring them back when you want. With Clutter, all of your stored items are ready to view online, and getting them out of storage is as easy as ordering a pizza. We do all this happily because we believe a 5-star experience should be the norm.● Customer Care Team Supervisor, managed 30 Customer Support Agents● Developed Trainings for internal tools and processes, including new hire training and retraining materials for more seasoned agents● Managed projects focused on improving the customer experience & communicated findings to Operations & Executive Stakeholders● Communicated clear & actionable insights for Customer Care Agents ● Built a comprehensive knowledge base for all internal processes for Care Agents● Cross Collaborated with Sales, Claims, & Dispatch Teams to create a world class Customer Care experience● Partnered with Product Teams to improve workflow processes & build more efficient tools● Oversaw the implementation of new KPI's for business mergers ● Worked with recruiters directly to identify, interview, hire and train new hires on CX teams● Sourced, recruited, and interviewed candidates for hiring needs, identifying top candidates● Developed best practices & case studies for new hire interview process● Managed Clutter's social media team for customer engagement ● Managed complex customer resolutions and escalations ● Represented Clutter in small claims cases to find resolutions for customer complaints and inquires

San Francisco, California, Us

Uber is evolving the way the world moves. By seamlessly connecting riders to drivers through our apps, we make cities more accessible, opening up more possibilities for riders and more business for drivers. From our founding in 2009 to our launches in over 400+ cities today, Uber's rapidly expanding global presence continues to bring people and their cities closer.● Team Lead for Early Life Cycle Experiment● Supervisor for Las Vegas Supply Operations● Supervisor for Stale Team Supply Operations ● Head of Culture and Engagement Committee, managing the Employee Morale Budget ● Los Angeles Chapter Lead for Los Ubers (A Latinx Employee Resource Group)● Creating and Implementing Diversity & Inclusion Initiatives at Uber● Created and Hosts SQL Study Group for data analysis● Effectively leading Account Specialists, identifying cross-collaborative opportunities● Managing projects and delivering project findings to stakeholders ● Proficient with Uber tools, demonstrating analytical rigor, able to use data to lead team● Expert knowledge of market requirements● Optimizing processes, seeking out inefficiencies and creating solutions● Communicating complex findings into clear/actionable business decisions, providing positive and constructive feedback

San Francisco, California, Us

● City Team Lead for Los Angeles and Las Vegas● Developed training processes for new hires● Developed re-training courses for onboardingspecialists● Onboarding and assisting potential partners● Implementation of internal processes● Identifying bugs and resolving issues with partneraccounts● Successfully launching markets in Portland and Las Vegas● Scheduling vehicle inspections & appointments for rentals● Auditing support tickets and identifying funnel friction points● Successfully launched programs for professional development of Onboarding Specialists

San Francisco, California, Us

● Onboarding and assisting potential partners● Correspondence with leads● Scheduling vehicle inspections and appointments ● Assisting with city projects and creating solutions● Responsible for overseeing various accounts● Identifying bugs and resolving issues with partner accounts

London, Gb

World Vision is a humanitarian, development and advocacy organization devoted to improving the lives of children, families and their communities around the world. Our 45,000+ staff members working in more than 90 countries are united through our ethos, mission and shared desire for all individuals, especially children, to overcome poverty, inequality and injustice. As the Global Communications Intern I was involved in several projects including:● Admin for several online systems such as the Merlin Digital Media Center (DMC), Sharefile, WV Relief, Kissflow, Aspera, etc.● Digital Asset Management ● Created Training Manual for database librarians ● Created Annual Reports and reported on financial impact of fundraising stories● Screen Capture videos demonstrating highlights and key features● Video Editing● Streamlining and Cataloging over 300,000 images and videos for 13,000 employees in other departments such as Fundraising, Advocacy, Child Sponsorship, Public Affairs, etc. ● Launched "On-Deck" Responses for Humanitarian Emergency Affairs (HEA), specifically the: ---- Lake Chad Basin Response 2016 (Response for families and refugees displaced by terrorism)---- Philippines Typhoon Haiman Response 2016 (Response to a Natural Disaster)

California Interfaith Power and Light is a nonprofit advocacy organization that does faith-based community organizing around environmental justice and issues such as global warming. As a Community Organizer/ Advocacy Intern I was involved in several projects including: ● Setting up Meetings with Environmental Energy Persons in the House of Representatives● Coordinating meetings with U.S. Senators and Representatives● Co-hosting the Climate Change Adviser to Pope Francis, Dr. Veerabhadran Ramananthan, at a community organizing event● Managing various excel sheets and communicating to stakeholders about important changes.

Pacific Lodge Youth Services is an alternative juvenile detention center that focuses on reconciliation and rehabilitation, over punishment for youth who have committed crimes. The Lodge provides a residential treatment program to boys ages 13-17 who have experienced extreme hardship, abuse, and neglect. Our focus is on "building productive lives" by offering a 9-12 month treatment program designed to provide our boys with endless opportunities to improve their lives. As an intern I was involved in: ● Tutoring youth in various subjects, including Math, History, Spanish, and Portuguese (Brazilian)● Mentoring youth in regards to interpersonal affairs ● Helping teenagers apply to 4 year colleges and universities● Assisting in Creative Art Therapy programs● Assisting in fundraising events

Brea, Ca, Us

Together We Rise is a 501(c)3 non-profit organization comprised of motivated young adults and former foster youth. Our foundation has allowed us to provide thousands of foster kids across the country with sports equipment, bicycles, and suitcases so that they don't have to travel from home to home with their belongings in a trash bag.I worked as a social media/ marketing intern for the non-profit organization to help raise awareness and funds to help foster youth. Some of these youth are coming from a broken foster care system, with little to no resources, so we helped provide support and resources for them. My job activities included: - Posting job descriptions to networking sites, seeking new interns from various states- Managing social media and assisting with marketing- Updating Excel Sheets and maintaining office documents- Coordinating online interns- Assisting in raising $50,000 for the organization

Melbourne, Fl, Us

To Write Love on Her Arms (TWLOHA) is a non-profit organization which aims to present hope for people struggling with addiction, depression, self injury, and thoughts of suicide while also investing directly into treatment and recovery. During my time as the Director of Media I managed and coordinated multiple projects including:- Hosting a concert for To Write Love On Her Arms that featured such bands as John Stratton and Of Eyes That See. - Developing promotional media and print materials for the non-profit organization. - Working as a liaison between the organization and third parties.- Planning meetings and the direction of the organization's chapter at Azusa Pacific University

KAPU Radio is a college campus radio station that develops students potention in the radio industry. The station hosts several music events each year, such as concerts, and broadcasts local sports news as well. During my time as an On-Air Personality I was involved in: - Hosting various radio shows- Managing and working with multiple co-hosts- Broadcasting music and radio shows- Creating and updating music playlists with various commercials- Hosting and interviewing special guests from various backgrounds in music or other fields- Assisting with various live shows and events

Executive Education, Strategy

Master'S Degree, Transformational Urban Leadership

Bachelor Of Arts (B.A.), Communication And Media Studies

High School, Regular/General High School/Secondary Diploma Program