Isaac Ramos Email & Phone Number

Austin, TX, Texas, US

• Liaison Creative + Marketing is a creative marketing firm that adapts to client's needs and provides solutions. We bring a passion for exceptional creativity, and our commitment to service, on every project, for every.
• Leading Customer Support for Digital Asset Management
• Training on Best Practices for Content Management
• Developing a knowledge base for DAM Administrators
• Ensuring compliance with IT standards & Information Security policies
• Project Managed the implementation of Okta SSO Integration

Austin, TX, Texas, US

• Managed stakeholder engagement
• Project management and roadmap development
• Support ticket resolution and management
• Trained users on digital asset management best practices
• Conducted user experience research and interviews
• Coordinated vendor relationship management

New York, NY, US

• Better.com is one of the fastest growing home ownership startups in the country, having grown 3.5x year-over-year and funding over $4 billion in mortgages a month. The fintech disruptor dismantled the home-financing.
• End to End Coordination for Refinances, from Application through Funding
• Project Management of Loan Applications and Loan pipelines
• Resolved complex issues on loan applications, addressed unique scenarios and troubleshot problems, focused on Issue Resolution to resolve eligibility concerns
• Proactively managed a large pipeline of loans throughout various stages of a loan application, in an accurate and efficient manner
• Determined the creditworthiness of borrowers by calculating qualifying ratios (DTI, LTV, etc)

New York, NY, US

• Processing Expert for Home Mortgages and Refinances
• Coordinated with borrowers and third party teams (Title, Homeowners Insurance, Appraisals)
• Worked with borrowers to understand and address their unique needs and situations, and de-escalated borrowers when issues arose
• Proactively managed a pipeline of loans in an accurate and efficient manner
• Assisted borrowers in understanding creditworthiness and qualifying ratios (DTI, LTV, etc.)
• Reported findings of income and expense data, self employment documentation, credit reports, and property valuations

Culver City, California, US

• Clutter is a storage and moving technology company headquartered in Los Angeles. We’ve built an end-to-end logistics and supply chain platform that is disrupting the $50B/year self-storage and moving industry. We’ve.
• Customer Care Team Supervisor, managed 30 Customer Support Agents
• Developed Trainings for internal tools and processes, including new hire training and retraining materials for more seasoned agents
• Managed projects focused on improving the customer experience & communicated findings to Operations & Executive Stakeholders
• Communicated clear & actionable insights for Customer Care Agents
• Built a comprehensive knowledge base for all internal processes for Care Agents

San Francisco, California, US

• Uber is evolving the way the world moves. By seamlessly connecting riders to drivers through our apps, we make cities more accessible, opening up more possibilities for riders and more business for drivers. From our.
• Team Lead for Early Life Cycle Experiment
• Supervisor for Las Vegas Supply Operations
• Supervisor for Stale Team Supply Operations
• Head of Culture and Engagement Committee, managing the Employee Morale Budget
• Los Angeles Chapter Lead for Los Ubers (A Latinx Employee Resource Group)

San Francisco, California, US

• City Team Lead for Los Angeles and Las Vegas
• Developed training processes for new hires
• Developed re-training courses for onboardingspecialists
• Onboarding and assisting potential partners
• Implementation of internal processes
• Identifying bugs and resolving issues with partneraccounts

San Francisco, California, US

• Onboarding and assisting potential partners
• Correspondence with leads
• Scheduling vehicle inspections and appointments
• Assisting with city projects and creating solutions
• Responsible for overseeing various accounts
• Identifying bugs and resolving issues with partner accounts

London, GB

• World Vision is a humanitarian, development and advocacy organization devoted to improving the lives of children, families and their communities around the world. Our 45,000+ staff members working in more than 90.
• Admin for several online systems such as the Merlin Digital Media Center (DMC), Sharefile, WV Relief, Kissflow, Aspera, etc.
• Digital Asset Management
• Created Training Manual for database librarians
• Created Annual Reports and reported on financial impact of fundraising stories
• Screen Capture videos demonstrating highlights and key features

• California Interfaith Power and Light is a nonprofit advocacy organization that does faith-based community organizing around environmental justice and issues such as global warming. As a Community Organizer/ Advocacy.
• Setting up Meetings with Environmental Energy Persons in the House of Representatives
• Coordinating meetings with U.S. Senators and Representatives
• Co-hosting the Climate Change Adviser to Pope Francis, Dr. Veerabhadran Ramananthan, at a community organizing event
• Managing various excel sheets and communicating to stakeholders about important changes.

• Pacific Lodge Youth Services is an alternative juvenile detention center that focuses on reconciliation and rehabilitation, over punishment for youth who have committed crimes. The Lodge provides a residential.
• Tutoring youth in various subjects, including Math, History, Spanish, and Portuguese (Brazilian)
• Mentoring youth in regards to interpersonal affairs
• Helping teenagers apply to 4 year colleges and universities
• Assisting in Creative Art Therapy programs
• Assisting in fundraising events

Brea, CA, US

Together We Rise is a 501(c)3 non-profit organization comprised of motivated young adults and former foster youth. Our foundation has allowed us to provide thousands of foster kids across the country with sports equipment, bicycles, and suitcases so that they don't have to travel from home to home with their belongings in a trash bag.I worked as a social.

Melbourne, FL, US

To Write Love on Her Arms (TWLOHA) is a non-profit organization which aims to present hope for people struggling with addiction, depression, self injury, and thoughts of suicide while also investing directly into treatment and recovery. During my time as the Director of Media I managed and coordinated multiple projects including:- Hosting a concert for To.

KAPU Radio is a college campus radio station that develops students potention in the radio industry. The station hosts several music events each year, such as concerts, and broadcasts local sports news as well. During my time as an On-Air Personality I was involved in: - Hosting various radio shows- Managing and working with multiple co-hosts- Broadcasting.

Executive Education, Strategy

Master'S Degree, Transformational Urban Leadership

Bachelor Of Arts (B.A.), Communication And Media Studies

High School, Regular/General High School/Secondary Diploma Program