Greet and assist customers, providing services like aircraft parking, towing, fueling, de-icing, lavatory, and baggage handling.• Perform daily inspections and record findings on fuel tanks, trucks, and equipment.• Maintained ramp cleanliness and safety, complied with regulations, and supported crew and passenger needs.

Customer service representative. Advised leadership to uphold the quality of life, welfare, and safety for Airmen within the Department of Defense’s largest housing operations. • Facility management responsibilities: managed 10 dormitories for 1,800 Air Force residents. • Ensured personnel database accuracy, scheduled all maintenance issues, and accounted for furnishings.• Expedited housing inspections for 127 inbound airmen during peak season while training new employees.

Forecasted, allocated, and advised directors on budget requirements. Analyzed financial reports, provided corrective action, and developed annual spend plans for Operational and Maintenance/War Reserve accounts. • Oversaw the Defense Travel System program and arranged international travel plans for management. • Audited 283 accounts monthly on Government Travel Card spendings and reviewed 61 vouchers for reimbursement.• Maintained accurate information for interdepartmental purchase request forms, company contracts, and obligations.

Responsible for coordinating the upload, download, and delivery of munitions to support a fleet of 83 A-10, 20 EC/HC-130 aircraft, and 15 HH-60 helicopters. Scheduled and transported munitions for Air Combat Command/Reserve Command.• Supervised support for a high-visibility combat training by coordinating munitions requirements for 12 operations and significantly reduced aircraft turnaround time to exceed Air Combat Command benchmarks.• Achieved an outstanding Unit Effectiveness Inspection and received the 2018 Airman of the 2nd Quarter award.• Dispatched 142 annual deliveries for 39 training missions valued at $1M to qualify 71 combat pilots.

Managed the receipt, storage, inspection, transportation, and inventorying of munitions, comprising of 2.9K line items and a $73 million stockpile.• Deployed to Incirlik, Turkey, in support of Operation Inherent Resolve and coordinated the movement of 1.5M pounds of explosives, and $1.3M in munitions transactions.• Downloaded 119 commercial trucks, safely handling 289K munitions with a total Net Explosive Weight of 27K lbs. • Revamped warehousing operations for 38 buildings, optimizing 71K square feet. Recognized for exceptional performance with the 3rd Quarter 2016 Desert Lightning Team Award.

- Trained and mentored 3 new Sales Associates, resulting in a 20% increase in their individual sales performance.- Consistently exceeded monthly sales targets by an average of 15% over a six-month period.