Isaac Kiama Email & Phone Number

Nairobi County, Kenya

Nairobi, Kenya

Summary: Senior Data Analyst in the HR Section of the Corporate Service Division in UNEP.Duties:- Independently provides a full range of data analysis services at all phases of HR data management initiatives, - Provide dashboards and reports on staff overview, position levels, breakdown in divisions and other offices- Provide dashboards, reports and enhance data-driven decision-making and support policies and practices to promote equitable gender and geographic representation.- Provide monitoring and tracking of all staff recruitment activity while reporting on vacancies and position history- Provide extensive reports to member states, auditors and other UN agencies.- Prepare qualitative and quantitative presentations on staff and non-staff personnel in UNEP globally.- Serve as a focal point for coordination, monitoring and expedition of data analysis activity, - Involve extensive liaison with diverse parts of the organization to request data and to communicate data needs to other parts of the UN. - Draft correspondence and communications related to all aspects of data analysis, including information on available data sets, data catalogues and data analysis, revisions and other related issues, as well as preparing unit contributions for a variety of periodic reports. - Drafts inputs for a wide range of documents/reports, briefings/debriefings, correspondence, etc. - Provide guidance and training to new/junior staff. Achievements so far:- Rapid response time for all data requests- Multiple comprehensive HR dedicated dashboards tracking staff and non-staff reporting, recruitment and monthly reports to senior management in UNEP.- Improved gender parity and geographical representation in recent recruitments.Expertise:- Data Analysis - Data cleaning, analysis, & visualization- Microsoft Power BI - Power Query, Data Sets, Measures, APIs, Data Flows Data Marts- Microsoft Office 365 - Sharepoint, Teams, Power Automate, Excel

Nairobi, Kenya

Summary: Provided support and implemented tech solutions for the division's programmatic and administrational activities.Responsibilities:Data Analysis:- Created data warehouses/repositories within SharePoint.- Harvested programmatic and financial data from the PIMS API and Umoja ERP (SAP).- Analyzed data from UNEP's subprogrammes, GEF, GCF and Core Projects. - I established data relationships and queries using these and other data tables to produce executive dashboards using Power BI.- I upgraded dashboards to show monthly budgets, expenditures and commitments by the projects and extract key performance indicator reports. - I created a core budget dashboard used to monitor the division's operational budget and expenditures.Content Generation and IT Management:- Developed and supported the division's use of various apps for surveys and feedback forms.- Developed and updated org charts, infographics, banners, and content on the intranet and websites.- Created, reviewed and updated the division's high-level presentations for the MTS, UN Reform, Menu of Services, and SDG performance reports. - I produced newsletters, videos, policies, and technical documentation.- Provided user support for video conferencing and online meeting systems. Office 365 Management:- Created and managed Microsoft Office 365 teams, SharePoint sites, Shared Accounts, and Email Lists. - Coordinated the creation of email, azure, and active directory accounts for all users. - Onboarded staff and provided Microsoft Office 365 training Procurement:- Created requirements for various software and hardware items needed within the office.- Sourced quotations, and processing of LPOs- Managed software license renewals and negotiated license costs to get the best deals for the division.Expertise:- Enterprise Cloud Solutions - Microsoft Office 365- Enterprise Cloud Development - Microsoft Azure & AI Services- Data Analytics and Business Intelligence - Microsoft Power BI

Nairobi, Kenya

Summary: Providing vibrant technology education, information, and solutions.Duties:- Website development - HTML CSS, Joomla and WordPress CMS, PHP and MySQL Database technologies, for individual clients, SMEs, large companies and other non-governmental organizations.- Systems integration, such as online payment gateways, and other eCommerce solutions.- Worked with other companies to install internet in various business premises and homes, using Fiber and Point to Point network technologies.- Installed and maintained structured telephone and network cabling, CCTV and wireless network solutions for business enterprises and homes. - Installed security systems, software and hardware according to client specifications, monitoring systems to measure performance and to provide efficient business operations.- Provided system administration and general IT consultation services to various businesses and individuals regarding various Information Communications and Technology solutions.- Captured, edited and published videos for single promotions and storytelling projects. - Facilitated orders of IT equipment to schools, students and individuals in the upcountry areas.Achievements:- Successfully serviced many companies and individual clients from over 5 different counties with a variety of ICT services.- Successfully ran long-term partnerships with large corporations to serve many businesses and individual clients.- Upgraded schools and medical centre institutions with a variety of ICT solutions as a way of bridging the digital divide.Expertise:- Web Development - WordPress, Joomla, Drupal, PHP, HTML5, CSS3- Systems Analysis and Design - Microsoft Project, Visio, Prototyper Studio- Structured Cabling and Networking- Video Production - Adobe Suite, Pinnacle Studio, Cyberlink Studio - General Consultancy & Client Support.- Cloud Solutions - Office 365, G-Suite- Data Analytics and Business Intelligence - Microsoft Power BI.

Nairobi, Kenya

Summary: IT specialist part of the UNAIDS IT Global Service Desk running all IT products, service provision, and support services for the organization’s headquarters offices in Geneva and all regional offices worldwide while stationed in Nairobi.Duties:- Recorded tickets of issues reported by staff or those that I identified and resolved them.- Followed up on client issues with service providers to ensure that tickets are resolved.- Monitored all my IT support tickets, and communicated frequently with clients- Provided reports of my ticket performance. - Collaborated with my supervisors to review my tickets before their closure.- I successfully set up laptops, operating systems, many office approved applications, printing services, - I deployed cisco telephone connectivity and - Provided onsite and remote support and services for websites, web applications, - System administration, telecommunication, video conferencing, online meetings/events- Provided general PC hardware and software. - I deployed Office 365 products and accounts to staff members across the world.- I conducted research and documented various security awareness facts for the organization. - I populated the knowledge repository with answers to frequently asked IT questions, guidelines and solutions for many of the IT challenges we experienced. - I documented rules and procedures to ensure the best practice or use of any technologies within the organization.- I planned and facilitated technical support for meetings through technologies such as skype for business and Cisco webinars.Achievements:- I had a high completion rate for all tickets that I managed- I provided training to fellow staff on new and emerging technologies. - I successfully worked closely with other companies such as Xerox, Microsoft and Sunshine Systems to facilitate various services to the staff.

Nairobi, Kenya

Duties:Project Information Management System (PIMS):- Conducted business and program analysis, research, documentation, and customer care support- Managed the project, involving defining requirements, prototyping, data migration, system tests - Coordinated deployment, system reviews and software updates. Document Management System (weDocs - DSpace):- Supported the content creation, definition of content types, metadata, and overall maintenance - Processed requirements gathering, meetings and data harvesting. - Provided research documentation on user management, bulk data uploads and approval workflows,UNEP-UNEA Conference:- Managed the registration system for the 3rd & 4th UNEP-UNEA conferences using the Indico platform. - Produced statistics reports covering country representation, gender, and delegation type.Office 365 Migration:- Coordinated the migration and setup of over 2000 UNEP staff in Office 365. - Recorded all email accounts, shared accounts, and distribution lists to be created. - Created standard operating procedures in collaboration with UNON ICTS- Created user manuals in our intranet for the various Microsoft Office 365 applications.Other Tasks:- Analyzed and managed the development of apps e.g. JPO Portal, UNEP Intranet, and Lime Survey. - Participated in troubleshooting, debugging, data migration, updates and system deployments. - Developed and launched the STAP website using Drupal CMS (www.stapgef.org)- Coordinated the writing and publishing of UNEP's Access-to-Information Policy.- Managed several file system and database backups.- Analyzed server specifications during procurement audits.- Supported video conferencing and online meeting systems.- Recruited and onboarded interns within the unit.Achievements:- I was nominated for the Baobab awards for supportive staff- My contributions to the team helped successfully launch many software applications and processes still being used by UNEP globally today.

Nairobi, Kenya

Summary: Hired as the company's IT Consultant.Responsibilities:- Customer care, servicing high-level clients with onsite or remote support on ICT-related issues.- Technical support in installation, and maintenance management of all hardware and software systems - Provided user support to staff- Networking and database management- Tutoring diploma and certificate students in proficiency software packages.Achievements:- Successfully coordinated the installation of Fibre Optic cables to Njengi House, Tom Mboya Street into the business premises - Successfully setup all internet infrastructure, co-ordinated commissioning of broadband internet for the office- Successfully designed, installed and launched an ultra-modern cyber café- Successfully launched several website development projects-Successfully managed the active and emergency system support for business clients.Expertise:- Windows PC and Server OS, Microsoft Office- Internet of Things, End User gadgets- Fingerprint Scanning, Point of Sale Systems- Structured Cabling and Networking WAN, LAN, WLAN- Web Development - CMS (Joomla, WordPress) MySQL, PHP, LAMP Architectures- Web Content Development and Social Media Management.

Nairobi, Kenya

Summary: System Administrator providing IT solutions to everyday office operations.Responsibilities:- IT Hardware Product after-sales services and support, - Cyber Cafe Support and Maintenance. - Fiber & Internet Systems Management.- IT Training, Tutoring diploma and certificate students in proficiency software packages.- Provided user support to staff.Achievements:- Improved the efficiency of the company by implementing software solutions- Improved cyber cafe sales- Enhanced the IT training and shared knowledge with many staff and students.Systems Expertise:- Windows PC and Server OS, Microsoft Office- Networking, WAN, LAN, WLAN- Hardware and Software Support- Print Server and Service

Nyeri Town, Nyeri, Kenya

Summary: IT AssociateDuties:- Providing IT End User Support- Installation, management and maintenance of computer hardware and software- Office LAN Networking, Internet Installation and monitoring- Procurement of Computer hardware and software- Technical Research.Achievements:- Successfully upgraded the company's systems to ensure efficiency in operations- Manage to provide onsite and remote technical support- Kept the company updated with the leading technology standards- Successfully set up the office LAN networks and implemented sharing of applications, files and hardware resources over the network.- Successfully built a software prototype as a concept to digitize the company's operations, improve data management and introduce system efficiencies.Expertise:- Windows OS, Microsoft Office- Networking LAN, WAN- IT Research- IT Procurement- End User Training and Support

Nairobi, Kenya

Duties:- User Technical support - Installation and maintenance of office computer hardware- Installation and management of operating systems and other utility software - Networking and general systems-based support.- Tutoring senior managers on working smart with new software to improve working efficiencies.Achievements:- Successfully installed and repaired the majority of network systems, PC units, - Successfully conducted maintenance and performance analysis of the systems with workable recommendations.- Trained staff on how to produce excel charts and graphs after analyzing statistical data.- Provided senior managers with training and support in making PowerPoint presentations with infographicsExpertise:- Windows, Microsoft Office- System Security and Audit- Networking LAN- ERP - IFMIS and in-house CRMs

Bsc. Software Engineering, Programming & Web Development

Activities and Societies: Church Choir, The Journey, Storm Dancers, HipHop Duo TeamBachelor of Science Degree in Software Engineering

Secondary School Certificates, Kcse

Activities and Societies: Debate Club, Science and Technology Club, Music Club, Participated in Science Congress, School pianist.