Isaac Maldonado Email & Phone Number

• Attending Networking Events• Researching Industry Leaders• Tracking Industry Trends• Participating in Industry Discussions

Managed an international team of business, technology and testers in the development, enhancement and maintenance of new and existing money transfer systems (core and web-based) and loyalty-based gold card products. These products included web-based and retail point of sale systems. (WUPOS, VigoNet/Flash, Spider, MT Express)• Planned and managed a $2MM international project for implementing an enhanced Western Union loyalty program that contributed towards the goal adding 5MM new customers to the existing loyalty program in 2013. • Managed the deployment of My WU Loyalty programs to 13 Western Union international countries in a 9-month period that increased customer registrations by 25%.• Successfully managed a global team of technologists and testers that doubled the reduction of defects resulting in cost savings of 50%.• Implemented the .9MM Cuba Affidavit Project, which eliminated a paper-based customer verification process and resulted in a 300% increase in money transfer transactions. This effort was acknowledged by the CEO and I was recognized as ‘World Class” employee.

Greater New York City Area

Defined, Managed, and supported the system architecture of the enterprise wide information systems for the Financial Systems and accounting Department.• Green Belt lead in a Six-Sigma Black Belt project that developed a business case for identifying tools and best practices and increased employee productivity. Created ROI models and provided cost benefit analyses.• Supported all functions of the business management group for the office of the CTO including producing monthly MIS reports, investment profiles, project summaries, client presentations, client and employee communications, and senior management reports.• Coordinated quarterly production of a balanced scorecard and managed actions that supported the data quality, communications, and improvements of the scorecard.• Produced and distributed content for internal articles for employee newsletter, intranet website and global communiqués. Administered a knowledge repository of knowledge management standards.

Greater New York City Area

Defined, managed, and supported the system architecture of the enterprise wide information systems for the Financial Systems and Accounting Department. .• Selected, developed, and applied process improvement methodologies that moved the organization from CMMI level 1 to CMMI level 3, guaranteeing that IT processes and procedures met project life cycle, technical and architectural standards and end-user requirements, ensuring standardization of best practices. • Partnered with customers to successfully plan and develop solutions for specific business releases and provided detailed customer and senior management status reports.