Isaac Mena Email & Phone Number

Costa Rica

I work closely with clients to develop and execute digital media strategies that align with their business goals. I manage end-to-end campaign planning, from initial strategy development and media buying through to reporting and performance analysis. By leveraging analytics, I identify insights that shape targeted campaigns across digital platforms, ensuring they hit key performance metrics. I also collaborate with creative and analytics teams to fine-tune strategies, implementing A/B testing and optimizing for ongoing success.

Costa Rica

Take leadership role in results reporting; clean and confirm accuracy of reporting data feeds, compile charts for reporting. Analyze data and work with VP to develop insights and optimization recommendations that increase campaign ROI; work with buyers to implement investment optimizations. Maintain stewardship of performance and media buy reports (ex. dashboards, flowcharts, budget charts) Build relationships with clients and media partners; be conversant on performance trending and status of media plan. Meet with vendors and provide POV recommendations on media opportunities. Process and analyze competitive media activity in the marketplace and consumer trends.

Costa Rica

Look at metrics to identify trends and actionable insights, and to analyze organic and paid search traffic to inform digital marketing strategy. Responsible for complex campaign set-up’s and optimizations utilizing several Ad serving tools.Familiar with Programmatic buys and dynamic creatives, constantly handling inter-team communications to be able to comply with the deliverable established.

Costa Rica

Provided global support to a wide range of external customers as they built mission-critical applications on top of AWS services such as Amazon S3 and Amazon EC2. Helped AWS customers understand what Cloud Computing is all about, and whether it can be useful for their business needs

Costa Rica

As a Senior support agent the scope of my responsibilities went from handling more advanced and personalized setups to Routers and Gateways for ARRIS as well as provide support to technical escalations or escalated cases that couldn't be resolved by the 1st line of support.

Tres Rios

Provided phone support to ARRIS customers, this type of support went from Basic sales recommendations based on their technical needs to the setup of the devices themselves and basic troubleshooting.