Isaac M. Email & Phone Number

St Cloud, Florida, United States

United States

Remote

Lead and address customer questions and concerns regarding all products and services through case resolution pertaining to a variety of issues.Proficiency in explaining customer bills as well as managing billing, rate plan, and feature matters for one or more products or services and providing customer support as assigned, including selling products and services, collecting past due balances, processing credit applications, and/or activating services.Demonstrate self-sufficiency to efficiently navigate between multiple systems and utilize various support tools to research, troubleshoot and resolve complex customer issues in a virtual setting for one or more products or services.The ability to provide effective and timely resolutions to impact the overall customer experience; with a consistent track record of achieving multiple 100% in Voice Of the Customer (VOC) survey satisfaction.Ability to consistently achieve monthly sales performance goals.Utilize virtual communication tools (Microsoft Teams, Outlook, and Smart Chat) to collaborate with the support team or manager.Maintain WFH office standards (e.g., technical, security, physical, noise levels, Clean Desk policy, etc.)

Manage a self-employed customer service business.

Orlando, Florida, United States

• Coordinate with Integrated Solutions Manager and dispatcher daily routes within area of responsibility for the execution of the in home dispatch sales opportunities.• Order, documented, and tracked movement of equipment and materials within the region.• Monitor and review daily improvement metrics in an ongoing effort to achieve daily, weekly and monthly sales goals.• Manage various customer accounts to provide the best solutions that will help satisfy customer needs in English or Spanish. • Analyze and resolve technical database system errors; providing upper management KPI reports.• Perform general administrative duties, such as ordering inventory supplies, maintaining records and performing basic bookkeeping work

Orlando, Florida, United States

• Achieved Business Expert recognition 2 years consecutively for demonstrating business expertise and strategic thinking in providing well rounded solutions for small businesses.• Ensured extraordinary, courteous customer service and assisted in all aspects of product offerings and services. Managed all administrative aspects of the sale including: completing customer contracts and warranties, pulling products from inventory handle service inquiries from customers; accepting customer payments and filing the completed orders.• Developed and achieved customer service experience and sales objectives. Maintained strong knowledge of competitive offers and provided critical market feedback to the Store Manager regarding local competition and product/service needs.

Orlando, Florida, United States

• Demonstrate leadership and ownership of the Cameras, Camcorders & Drones department.• Achieved various recognition awards for top sales and Net Promoter Score.• Trained and provide peer feedback/coaching to improve department goals and increase Key Performance Indicator's.• Excelled at selling products and services with a consultative sales approach. Provided solutions that created ease and added value, while ensuring customers' end-to-end needs were met• Constantly achieved monthly performance goals receiving numerous monthly sales awards.