Supporting Charles Schwab Command Center providing high level troubleshooting, monitoring and ensures timely management and resolution to minimalize the impact of critical incidents affecting Schwab employees and clients. • Oversees all critical incidents and coordinates troubleshooting with various solver groups to ensure SLA requirements. • Extensive monitoring and maintenance of all Network devices and applications using tools such as, AppDynamics, Network Node Manager, Grafana, vSphere, and Splunk.• Initial support for business essential file automation software such as Tidal and Global Data Exchange.• Host daily collaboration meetings with multiple solver groups to ensure stability of all Schwab production applications during peak traffic hours. • Experienced in creating and managing virtual networks, storage, and snapshots within VMware environments.• Provided technical support and troubleshooting for Windows Server-related issues, including server performance optimization, security hardening, and system recovery

Enterprise Operations Center in support of the Department of Justice; performing as a member of the Tier 2 System Operations team. Responsible for the maintenance and improvement of network functionality through proactive interaction with the customer and the system tools. Maintain the integrity and security of IT systems by monitoring and reporting issues on routers and switches. Coordinate with local site support to facilitate troubleshooting and resolution of reported incidents. Responsibilities include but are not limited to:• Test, monitor, and troubleshoot multiple complex platforms, operating systems, networks and applications• Use monitoring tools to maintain equipment on the network• Provide problem resolutions to Help Desk, resolve critical network issues, and escalate priority tickets as needed• Analyzing, preparing and providing updates to internal and external customers• Overseeing and conducting implementation of network changes, to include required testing• Participating in the planning process to develop goals and objectives for the department• Effective use of trouble ticketing system to manage incidents and maintain situational awareness of the customer environment

Windows and Unix System Administrator specific to the DCGS and RPA enterprise.

Ensures configuration of mission systems, documents and updates local software and hardware baselines for unclassified and classified systems, and ensures the respective program office has current software and hardware baselines for all systems; provides configuration management plan for Air Force Worldwide Communications Systems (AF JWICS) Enterprise Network, Distributed Grounds System (DGS) and Remotely Piloted Aircraft (RPA