Senior Manager, Medical Information
CurrentPlan, develop, and review medical information content for rare disease products (ALS, FA, SMA).Promptly respond to escalated medical questions from physicians.Led two successful product launches, developing 36 medical response letters that addressed a threefold surge in inquiries.Spearheaded product training for over 50 team members across the US and EU call centers, leading to a seamless product launch.Answer over 500 escalated physician questions annually, crafting custom written responses that emphasize brevity, ethical judgment, and a patient-centered approach.