Isaac Sterling's experience consists of over 12 years of customer service experience that has helped him acquire a wide variety of soft skills and hard skills that were cultivated in the private and military sector. His goal anywhere is to remedy the pains business/ organizations feel in whatever way he can as a high caliber advisor and associate.His influence affected groups ranging from small offices and crew operations to the effective training of nearly two-thousand personnel with a 100% success rate throughout his experience from the Tri-State Area, East Coast, and to the Mid West in Northern New Jersey, Southern Tier New York, South and Central Michigan, to Kansas, South Carolina, and now currently Texas. He has overseen as little as a change of a cashier register up to the accountability of offices of personnel with millions of dollars of military equipment as a mid level manager.He began overseeing data systems in 2017 as a Criminal Intelligence Office Mid-Level Manager. He assisted the cooperation of Military Police Investigations within cooperation and communication with law enforcement agencies occupying the Central US on the Local, State, and Federal level to the Pentagon in assistance to the Army Corrections Command and Criminal Investigation Division. He successfully maintained over 1.2 terabytes of various classes of data and transitioned over 98 thousand paper files to digital analogs to help renovate intelligence information for military police corrections and international operations.
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Service Desk AnalystCharles SchwabMaxwell, Tx, Us -
Information Technology Team LeadGuideit Feb 2024 - Oct 2024Texas, United States• Led a remote Information Technology team at GuideIT, overseeing schedule management, QA, trend identification, and agent coaching.• Conducted bi-weekly team meetings, monitored agent morale, and approved time in Exponent for seamless operations.• Collaborated with high-ranking individuals, developed training materials, and attended interviews for new agents. -
It AnalystGuideit Aug 2023 - Feb 2024Texas, United StatesPrimary Duties:• Provide first level technical support to end users for technology-related issues with a goal of first-contact resolution• Utilize Desktop Remote Control tools (i.e. Bomgar, LogMeIn, etc.) to view a caller’s screen for troubleshooting assistance with a goal of first-contact resolution• Utilize an Information Technology Service Management (ITSM) system to track each contact in an incident and/or service request ticket• Ensure proper documentation and routing for each interaction• Assess impact and urgency of issues to determine when escalation is appropriate and follow associated escalation procedures when necessary• Resolve all issues using standard practices, procedures, and company-approved troubleshooting tools and workflow processes• Provide support to investigate data anomalies to determine possible root causes• Maintain a working knowledge of the content of the systems, user and training documentation, and manage document changes and version control processes• Provide end user training for simple process resolutions as appropriate• Manage assigned incidents and requests with timely updates and proper documentation• Must be open to coaching and mentoring for continuous improvement in customer delivery to yield excellent customer satisfaction -
Computer Science StudentCalifornia Institute Of Arts & Technology Mar 2023 - Mar 2024San Diego, California, United StatesITF+ Certification CompTIA IT Exam FC0-U61 -
Computer Security SpecialistFreelance Jul 2022 - Mar 2023
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Etch Process TechnicianSamsung Austin Semiconductor Oct 2021 - Jul 2022Austin, Texas, United States
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Chief Marketing OfficerAmericanitnetwork Llc Jan 2021 - Feb 2022Killeen, Texas, United States
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Mid LevUs Army Mar 2015 - Feb 2022Fort Hood, Texas, United StatesSoon to be Medically Retired, Isaac Richard Sterling is an experienced Non Commissioned Officer with a demonstrated history of working in the law enforcement industry and bringing his skills to the IT Industry. Skilled in Joint Military Operations, Customer Service & Support, Sales, Manual Labor, Microsoft Word, Retail, and as a Military Liaison. Strong military and protective services professional with a Bachelor of Arts - BA focused in Military History from American Military University. -
Technical And Support Sales AssociateBeauchamp Lawn & Landscape Aug 2013 - Dec 2015Michigan, United States -
AssociateA-1 Landscaping & Snow Removal Llc May 2013 - Aug 2014Michigan, United States -
Sales SpecialistSears Sep 2012 - May 2013Binghamton, New York, United States
Isaac Sterling Skills
Isaac Sterling Education Details
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Military History -
General Studies -
General Studies -
Mathematics And Computer Science -
General Studies -
Neuroscience
Frequently Asked Questions about Isaac Sterling
What company does Isaac Sterling work for?
Isaac Sterling works for Charles Schwab
What is Isaac Sterling's role at the current company?
Isaac Sterling's current role is Service Desk Analyst.
What schools did Isaac Sterling attend?
Isaac Sterling attended California Institute Of Applied Technology, California Institute Of Arts & Technology, American Military University, Barton Community College, Barton Community College, Washtenaw Community College, Davis College, Binghamton University.
What skills is Isaac Sterling known for?
Isaac Sterling has skills like Military History, Microsoft Office, Joint Military Operations, Microsoft Word, Law, Criminal Intelligence, Microsoft Excel, Military Operations, Microsoft 365, Law Enforcement, Customer Service, Military Liaison.
Who are Isaac Sterling's colleagues?
Isaac Sterling's colleagues are Jake Scanlon, Deana Holcomb, Caroline Helberg, Zifan Tang, Cfa, Phd, Sara Montejano, David Weiskopf, Joshua Torres.
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