- Lead technical discussions and provide strategic guidance to internal teams.- Manage a portfolio of key accounts, ensuring high customer satisfaction and retention.- Collaborate with cross-functional teams to deliver customized solutions and resolve complex technical issues.- Conduct regular performance reviews and provide insights to help inter-departments maximizing the value of their investments.

Part of Victoria Government's BigBuild (bigbuild.vic.gov.au) initiative under Major Transport Infrastructure Authority (MTIA), MTIA work closely with the Department of Transport (transport.vic.gov.au) in planning, delivery and construction of major transport projects.I help support the day-to-day IT operations for both MTIA and North East Link Program (NELP) (bigbuild.vic.gov.au/projects/north-east-link-program)• Provide onsite IT Support to Major Transport Infrastructure Authority and North East Link Project. • Liaised between Victoria Government’s ICT vendor and end users to ensure escalations were addressed and resolved within agreed service levels.• Developed processes and implemented hardware resource management and related service activation / deactivation tasks.• Ensured appropriate documentation was in place for specific support requirements.

In addition to my previous role, I am responsible for the following items.- Client/Account management- Process/Change Management- Work with 3rd party software vendor to deliver solutions for clients includes but not limited to POS system, hotel reservation system, ERP system, CCTV security system

Midnight IT is a boutique MSP that is based in Melbourne, Australia. We help SMEs to take care of their IT function and help them to achieve greater productivity with less effort.Some of the industry that we support includes Retail, Hospitality, Advertising, PR, Construction. Our support include but not limited to:• Backup and Disaster Recovery• PC/Mac Reimaging and Deployment• Network management (VLAN, Switches, Routers, Firewall, VPN, Cable Management)• System Administration (Office Exchange 365, VM, Windows Server, Active Directory)• Storage Management (NAS, RAID Setup, SAN)• Project Management (System Integration, IT Continuity)

Hire Intelligence is the market leader in the short-term computer rental market in Australia.Install and Uninstall AV/IT equipment at client’s premises, ensuring all safety protocols are being followed and provide on-site technical support as per required. I also perform inventory check and audit ensuring all equipment is in tip-top condition. Task that I do on a daily basis includes but not limited to • Imaging with WinPE• Setting up LAN/WAN with network printer • Setting up video wall• Reset iOS devices

Ploy connects the casual IT workforce with task-oriented assignments across Australia. I am being deployed with an on-demand basis for tasks includes but not limited to involves imaging, relocating workstation, asset audit.

Design, develop and implement Distributor Management System and Sales Force Automation for major FMCG companies. Responsible for managing low/medium complexity projects. Efficiently synthesize project information and accurately establish project scope. Set project costs and productivity benchmarks. Successfully manage and control budgets up to RM 150,000 Responsible for the implementation of the project execution plan, monitoring and control of the schedule and coordination with multiple disciplines, vendors and third parties. Solve critical issues in a time-sensitive environment Develop good working relationships with stakeholders at all levels to build consensus. Effectively lead and coordinate project teams of up to 7 members. Ensuring timely collection of overdue accounts and chasing up late payments. Successful project go-live for one of our clients located in Sri Lanka within timeline, budget and scope with multiple changes made by client. Effectively managing remotely developing team of 3 members in Bangalore, India. Maintain constant communication with client and developing team via weekly conference calls and email correspondent. Planning and executing of a project as part of the company’s Corporate Citizenship initiative.

Responsible to support, maintain, and monitor the organization’s computer systems and networks. Manage and liaise with 3rd party vendor on matters that is not within scope of work. Setup LAN and workstation for new office and A/V for meetings/conferences. Execute IT projects on an ad-hoc basis. Nationwide project implementation with Ministry of Education Malaysia. Supervise contractor performing installation and integrating company’s 4G router into school’s computer network. Managing a team of 5 members to be assigned to supervise contractors. New workstations deployment to various sites in Malaysia replacing existing workstations. Perform data migration from old to new workstation. Transfer software licenses from old workstation to the new ones. Setting up domain account, scan folder, printer drivers and corporate email in new workstation.

Red FM is Malaysia's fastest growing English radio station. I was responsible to execute branding and promotions tasks for the radio station under the direction of the Advertising and Sales department. Throughout my journey with the station, I have acquired event management experiences ranging from handling media personnel and artists to backdrop setups and AV support.

- Using POS system to sell admission tickets and wristbands, rental/retail sales of merchandises and lockers, monitor park entrances and exits for safety purposes.- Liaison between the company and the guests by answering questions, addressing guest’s needs, direct guest’s concern through proper channel. Strength and Achievements - Obtain Employee of the Week award due to exception sales work for the ongoing weekly promotion.

1st Level Helpdesk support for Motorola/Freescale account. Used BMC Remedy Action Request System to log tickets to be escalated with relevant parties to resolve the ticket.