I am a Business Support Specialist(Operations)at WTW, a leading global advisory, broking and solutions company. I have a BSc in Industrial Relations and Personnel Management from Lagos State University, and I am currently pursuing a MBA degree at Obafemi Awolowo University, with a focus on Human Resources Management. In my role at WTW, I manage client relationships and deliver quality and affordable health benefits strategies, financial management plans, and health care access. I also lead employee management efforts to ensure integrated employee wellbeing, personalised employee experience, and compliance updates. I have successfully negotiated and maintained business agreements with clients and insurers, and provided employee training and presentations. I have over seven years of experience in HR/Operations/Admin roles, with skills in training and development, analytical skills, employee engagement, and tech career skills. I am passionate about improving operational and administrative processes, enhancing service delivery and business development, and driving business growth.