Isaac Lopez Email & Phone Number

North Carolina, United States

• Spearheading a boutique creative agency, collaborating with diverse organizations and non-profits to deliver high-quality web development, design and brand strategy services.
• Successfully navigating agency growth and expansion, demonstrating leadership, management, and entrepreneurial acumen.

Graham, North Carolina, United States

• Pioneered digital communications and branding strategy for a high-profile legislative campaign, contributing to the election of the first Latino Democratic legislator in North Carolina's history.
• Expertly managed multi-platform social media content, spearheaded campaign photography and video shoots, strengthening the campaign's digital presence.

Burlington, North Carolina, United States

Chapel Hill, North Carolina

• Regional sales manager for partners and prospects while promoting and executing SOCCER.COM’s mission as the world's largest soccer uniform distributor.
• Responsible for expanding a 4+ million dollar sales territory of 4 states with 150+ active clients. Relationship and account management required state presence and relationship management with high level decision.
• Omni-channel marketing and sales through travel into market, utilization of CRM software, trade shows, on-site events, and ClearSlide, SaaS-based sales engagement platform.
• Executed the sales, marketing, and merchandising strategy with cross departmental collaboration, including management of customer service and business development roles under my territory.

Hillsborough, North Carolina

• Managed a team of 25-50 representatives; handling all calls domestic andinternational; spanish and english; inbound and outbound emails.
• Develop, facilitate and implement current and revised call center training andpolicies. Including but not limited to sales, service and developmental training.
• Increased departmental efficiency with improved call center productivityreporting which allowed an increased productivity average from 70% to 85%.
• Effectively handled the interviewing, hiring recommendations, andtermination decisions in close cooperation with senior call center leadershipand HR.
• Collaborated with Monitoring and Training Departments to developperformance improvement plans and employee performance reviews.
• Consistently met and exceeded performance targets for the team on a weekly, monthly and quarterly basis - driving moral and longevity within our contact center representatives.

Full Stack Software Development | Computer Software Engineering, Computer Software Engineering

9-week intensive coding bootcamp learning Ruby on Rails, Javascript ES6, Webpack, PostgreSQL HTML, CSS, Bootstrap, SQL, git, GitHub, and.

Business Administration And Management, General