•Spearheading a boutique creative agency, collaborating with diverse organizations and non-profits to deliver high-quality web development, design and brand strategy services.•Successfully navigating agency growth and expansion, demonstrating leadership, management, and entrepreneurial acumen.

•Pioneered digital communications and branding strategy for a high-profile legislative campaign, contributing to the election of the first Latino Democratic legislator in North Carolina's history.•Expertly managed multi-platform social media content, spearheaded campaign photography and video shoots, strengthening the campaign's digital presence.

•Regional sales manager for partners and prospects while promoting and executing SOCCER.COM’s mission as the world's largest soccer uniform distributor. •Responsible for expanding a 4+ million dollar sales territory of 4 states with 150+ active clients. Relationship and account management required state presence and relationship management with high level decision makers and executives of some of the largest youth soccer clubs and institutions within the territory.•Omni-channel marketing and sales through travel into market, utilization of CRM software, trade shows, on-site events, and ClearSlide, SaaS-based sales engagement platform.•Executed the sales, marketing, and merchandising strategy with cross departmental collaboration, including management of customer service and business development roles under my territory.

•Managed a team of 25-50 representatives; handling all calls domestic andinternational; spanish and english; inbound and outbound emails.•Develop, facilitate and implement current and revised call center training andpolicies. Including but not limited to sales, service and developmental training.•Increased departmental efficiency with improved call center productivityreporting which allowed an increased productivity average from 70% to 85%.•Effectively handled the interviewing, hiring recommendations, andtermination decisions in close cooperation with senior call center leadershipand HR.•Collaborated with Monitoring and Training Departments to developperformance improvement plans and employee performance reviews.•Consistently met and exceeded performance targets for the team on a weekly, monthly and quarterly basis - driving moral and longevity within our contact center representatives.