Isaac Turton Email & Phone Number

Bryans Road, MD, US

• Remote to user laptop and desktop systems to provide direct support in a hybrid remote work environment.
• Support users and staff through active directory management in Microsoft Windows by checking accounts, group policy, and roles.
• Utilize MEDC endpoint application to assist in inventory management, software deployment, and driver deployment.
• Provide expert technical support via phone as well as in-person to provide technical aid quickly and efficiently.
• Provide guidance and assistance in cyber security incidents to users and report to security management following standard operating procedures

La Plata, Maryland, United States

• Distribute laptops following company directions and protocol to affirm all users receive uniform and concise equipment training
• Facilitate training, through the distribution of college equipment protocols, to faculty and staff
• Receive and answer phone calls via openscape (OSCC) phone system to provide customer care and technical solutions to users
• Create, utilize, and respond to tickets via TeamDynamix ticketing system to organize and monitor incoming and existing help desk tickets
• Respond to help desk tickets and calls via radio to provide in person technical support quickly and efficiently
• Add, remove, store and organize IMT equipment following campus operations direction to keep equipment safe and cataloged for future use and distribution

Hughesville, Maryland, United States

• Write, estimate, and track orders to keep an optimized work flow in a small business environment
• Design custom car wraps, vehicle lettering, and fleet graphics using photos, measurement, and templates, to cater to clients and customers specific needs within the confines of vehicles precise limitations.
• Work directly with clients on varying forms of print products, promotions, and advertising to increase client reputation and local awareness within the business community.
• Prepare files for print utilizing Flexi Rip software, Flexi Designer, and Adobe Creative Suite to ensure print products meet strict deadlines

District Of Columbia, United States

Waldorf, MD

• Implement job tracking software to increase communication with key clientele
• Organize, manage, and distribute new projects through job tracking software to design team to balance workflow and ensure designs meet strict deadlines
• Arrange weekly meetings with design team to review current projects and assist or transfer them when needed
• Attend monthly networking events to increase business and get involved in local business community
• Receive phone calls and business emails to provide excellent customer care to increases client satisfaction and retention
• Revamped, redesigned, and maintain The Artist Group website to have a consistent web presence

Rochester, MN

• Design, develop, and produce a large diversity of signage utilizing a wide variety of materialsin order to fulfill client needs.
• Design and print multiple projects on a daily basis making use of the Adobe Creative Suite andRip Software while maintaining strict deadlines for a diverse client base.
• Provide creative direction and guidance for clients to fulfill specific branding for marketingand signage purposes.
• Manage production and usage of print and signage materials to maintain cost effective practices ina small business environment.
• Professionally install signs and lettering to enhance client advertisement and image
• Provide excellent customer care to increase client satisfaction and retention

Rushford, MN

• Create monthly organic Facebook video campaigns, utilizing the adobe creative suite, to increaseexposure and target reach for client brands in the outdoor industry.
• Coordinate with CEO and marketing team to organize and execute unique marketing strategies.
• Shoot and film products to create high quality content according to client specifications
• Optimize and organize web page to increase navigation ease utilizing OpenCart online storemanagement systems
• Organize files after filming and editing to present to each client as campaigns are completed
• Implement Facebook marketing campaigns using groups to increase overall group members from10k to 20k.

Dayton, OH

• Photograph a wide range of individuals and families of all ages to capture special memories.
• Market and promote company products to increase revenue on an extensive computer POS systemin a competitive sales environment.

Cyber Security Certificate, 3.5

Bachelor'S Degree, Graphic Design

I studied graphic design and visual design at SSU in Portsmouth, OH