• Lead a team of 6 CAs to deliver customer service, tours, and maximized property occupancy by 100%• Managed scheduling shifts for 6 employees, event coordinating weekly, and design 2-3 social media posts per day • Delivered 10 tours per day to potential residents explaining lease agreement details (rules, utilities, payments, etc.)

• Work with an office to get potential residents to sign leases to live at our properties• Use a software called ‘Salesforce’ to keep track of leases and work orders throughout the property• Tours, market surveys, work orders and marketing events happen consecutively every week

• Enhanced techniques for ontologies mapping for the cybersecurity workforce development for application development• Analyzed 12 NIST work roles & 20 NIST controls against over 1000 TKS statements provided by the NICE Framework• Used python to create and enhance a TF-IDF Vectorization algorithm to return a Cosine Similarity value to assume relevance of a TKS statement with a certain Work Role and / or Control

• Assisted with IT Operations to maintain device distribution throughout all 72 campuses within our district• Utilized “Tip Web IT” to manage technology logistics within the warehouse, campuses, and admin buildings• Handled shipping/receiving of about 10 to 12 trucks, 13-20,000 devices & parts per day in a fast-paced environment

• Work with a team of 10 to serve customers their meals• Use a software called “Lavu” to take orders in order for us to prepare properly• Handle around 120-150 orders per shift

• Filmed sporting events within the district• Used a camera and laptop in order to upload it to a shared network drive• Filmed 5-7 games a week

• Work with a team to prepare orders for customers while taking care of the facilities around the restaurant• Use a cash register and iPad OMD system to handle transactions with customers• 100+ customer service interactions every shift