Isaac Varon, Pmp personal email
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Senior Technical Program Manager with 15+ years of experience in software development, supportability, and IT services. Design and deliver innovative services and systems that meet business requirements, ensuring customer success. PMP, CSM, Lean, ITIL certified.Principal Technical Program Manager | Supportability DirectorEmail: isaacLV1@hotmail.comDesign evidence-based technical and business vision, strategies, and systems using qualitative and quantitative data and Agile, resulting in digital and security transformations. Deliver secure, scalable, and performant solutions that are cost effective and timely, maximizing customer satisfaction.Resolve ambiguous, unstructured situations involving technology, policy, and people through collaboration, and team and vendor alignment. Develop roadmaps that manage risks, and anticipate immediate and long-term consequences, meeting key milestones.CORE COMPETENCIES:• Software Engineering• Program Management• System Design• Customer Success• Enterprise Solutions• Data Analytics• Agile Methodology• Design Thinking• Vendor Management• Roadmap Development• Project Delivery• Strategic Planning• Team LeadershipACCOMPLISHMENTS:~Designed secure, cloud-based systems that enabled world-wide validation of pre-released versions of Windows.~Delivered world-wide wireless internet connectivity service, exceeded expectations in experience and performance.~Led team of 15, directed individual support-product development relationships, and the removal of impediments to new technology adoption. Reduced support costs 15%.~Developed an automated data analysis system enabling the near-real time prioritization of issues customers encountered using software.~Conducted 100+ presentations to C-level decision makers, leading customers to adopt Microsoft solutions to achieve security and digital transformation goals.Please contact me at (206) 403-5254 with Senior Program Manager and Director of Supportability opportunities.
Supportability Director
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Senior Technical Program ManagerSupportability Director 2018 - PresentSenior Technical Program Manager with 15+ Years of Experience optimizing systems and software through, engineering and design, improving business performance, and customer success. In the time since my last position, I have increased both technical and soft capabilities through technical training and volunteer activities. Always known to be a motivated individual, I have kept my skills sharp and am currently looking to return to the full-time work force as a Senior Technical Program Manager or Supportability Director.
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Senior Technical Program ManagerMicrosoft Corporation 2012 - 2018Redmond, Washington, UsBuilt and cultivated strong relationships with engineering, legal, and marketing teams to deliver innovative services to users. Designed and implemented strategies and roadmaps for multiple worldwide IT services. Ensured consistent alignment of project outcomes with competing stakeholder priorities. Defined IT strategies and launched use and service and policies to increase business productivity. Successfully managed multiple vendor teams.Key Achievements: • Created and directed a virtual team in design and delivery of a worldwide captive portal service requested by Microsoft’s board of directors, enabling employee and visitor productivity on personal devices. Defined and drove an innovative user experience design that lowered user friction as compared to other captive portal services.• Improved the quality of qualitative and quantitative data used for operations monitoring and service improvement design by aggregating data from many channels which provided clarifying insights into IT service gaps, clarifying the voice of customers, enabled data-driven services, and reduced risks. • Designed and planned a distributed Azure service and automated processes to validated pre-release Windows versions reducing validation cycles from weeks to days.• Led and managed the delivery of application distribution services for optional applications, including tools and processes, and played a key role in the delivery of mandatory application deployments and software updates.• Established worldwide IT service policies and employee guidance for mobile device productivity and governance. • Presented over 100 presentations, conveying best practices in the areas of digital transformation, BYOD, device management and security, and the advantages of Microsoft technologies. -
Owner; Computer Technology ConsultantComputer And Software Solutions, Llc 2007 - 2011A sole proprietorship. Responsible for acquiring small business clients by ensuring each client was provided technology solutions and service that served or exceeded their expectations.Key achievements: • Designed effective strategies for businesses to incorporate technology into their processes to lowere customer management costs and increase responsiveness to customer needs.• Specified best practice guidance to increase business productivity and significantly reduce risks associated with data loss, data privacy, regulatory, security, and technology failures.• Recommended feature requirements, specific software and computer hardware purchases, provided network design specifications, and managed other vendors to address client needs.
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Technical Program ManagerMicrosoft 2004 - 2007Redmond, Washington, UsResponsible for developing innovative, scalable, and data driven processes at a division-wide level to identify and eliminate root causes of customer complaints. Key Achievements: • Created new customer listening systems enabling real-time product feedback and a two day SLA response time to customers.• Eliminated duplicate work and automated the transformation of customer telemetry to actionalbe work items, increasing customer responsiveness and reducing process overhead by 80% (2 FTE). • Led a partnership with engineering and product development to design and implement a secure VPN cluster enabling product designers to improve products as they observe customers use features in near real time as they are being implemented. • Led division wide campaign that resulted in a 45% increase in customer feedback surpassing division goals by 5%.
Isaac Varon, Pmp Skills
Isaac Varon, Pmp Education Details
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University Of WashingtonSystems Development
Frequently Asked Questions about Isaac Varon, Pmp
What company does Isaac Varon, Pmp work for?
Isaac Varon, Pmp works for Supportability Director
What is Isaac Varon, Pmp's role at the current company?
Isaac Varon, Pmp's current role is Senior Technical Program Manager | Supportability Director | Systems Design | Software Engineering | Customer Success | ITIL.
What is Isaac Varon, Pmp's email address?
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What is Isaac Varon, Pmp's direct phone number?
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What schools did Isaac Varon, Pmp attend?
Isaac Varon, Pmp attended University Of Washington.
What skills is Isaac Varon, Pmp known for?
Isaac Varon, Pmp has skills like Supportability, Software Project Management, Program Management, Software Engineering, Pmp, Lean Sigma, Six Sigma, Negotiation, Sharepoint, Agile, Product Management, Process Improvement.
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