Isaac Varon, Pmp Email & Phone Number

Senior Technical Program Manager with 15+ Years of Experience optimizing systems and software through, engineering and design, improving business performance, and customer success. In the time since my last position, I have increased both technical and soft capabilities through technical training and volunteer activities. Always known to be a motivated.

Redmond, Washington, US

• Built and cultivated strong relationships with engineering, legal, and marketing teams to deliver innovative services to users. Designed and implemented strategies and roadmaps for multiple worldwide IT services..
• Created and directed a virtual team in design and delivery of a worldwide captive portal service requested by Microsoft’s board of directors, enabling employee and visitor productivity on personal devices. Defined and.
• Improved the quality of qualitative and quantitative data used for operations monitoring and service improvement design by aggregating data from many channels which provided clarifying insights into IT service gaps.
• Designed and planned a distributed Azure service and automated processes to validated pre-release Windows versions reducing validation cycles from weeks to days.
• Led and managed the delivery of application distribution services for optional applications, including tools and processes, and played a key role in the delivery of mandatory application deployments and software updates.
• Established worldwide IT service policies and employee guidance for mobile device productivity and governance.

• A sole proprietorship. Responsible for acquiring small business clients by ensuring each client was provided technology solutions and service that served or exceeded their expectations.Key achievements:
• Designed effective strategies for businesses to incorporate technology into their processes to lowere customer management costs and increase responsiveness to customer needs.
• Specified best practice guidance to increase business productivity and significantly reduce risks associated with data loss, data privacy, regulatory, security, and technology failures.
• Recommended feature requirements, specific software and computer hardware purchases, provided network design specifications, and managed other vendors to address client needs.

Redmond, Washington, US

• Responsible for developing innovative, scalable, and data driven processes at a division-wide level to identify and eliminate root causes of customer complaints. Key Achievements:
• Created new customer listening systems enabling real-time product feedback and a two day SLA response time to customers.
• Eliminated duplicate work and automated the transformation of customer telemetry to actionalbe work items, increasing customer responsiveness and reducing process overhead by 80% (2 FTE).
• Led a partnership with engineering and product development to design and implement a secure VPN cluster enabling product designers to improve products as they observe customers use features in near real time as they.
• Led division wide campaign that resulted in a 45% increase in customer feedback surpassing division goals by 5%.