Isaac Wheaton Email & Phone Number
@ung.edu
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Who is Isaac Wheaton? Overview
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Isaac Wheaton is listed as Senior IT Associate, Enablement at Homrich Berg, a company with 111 employees, based in Atlanta Metropolitan Area, United States, United States. AeroLeads shows a work email signal at ung.edu and a matched LinkedIn profile for Isaac Wheaton.
Isaac Wheaton previously worked as Senior Specialist, I.T. Enablement at Homrich Berg and Client Success Manager at Logic Speak. Isaac Wheaton holds Master Of Science - Ms, Information Technology from Middle Georgia State University.
Email format at Homrich Berg
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About Isaac Wheaton
IT specialist, consultant, and expert with over 14 years of experience in higher education and SMB environments, and over 3 years of direct management and leadership roles. Broad experience in many aspects of IT including desktop and laptop support, hardware/software, networking, operating systems, and A/V equipment. Prioritizes ways to listen, learn, improve, and research innovations to bring value to the organization. ACCOMPLISHMENTS: * Developed and designed a comprehensive handbook that streamlined the CSM onboarding process, reducing training time by 50% and improving employee retention by 20%.* Retool, redesign, and improve the functionality of Service Desks on two separate campuses leading to a 100% growth in positive customer interactions.* Improved customer satisfaction goal of 80% by providing training, coaching, mentoring and assistance to direct reports across multiple campus locations.* Ability to work well under pressure by staying calm and collected when faced with multiple tasks and deadlines.* Developed and carried out measures to increase productivity and maximize efficiency, leading to a 50% increase in cost savings. * Designed, implemented, and supported wireless/wired networks and computing solutions for individuals and small businesses.* Provided A/V equipment recommendations, guidance, and training for a $1.2M chapel renovation project.EXPERTISE:Managerial servant-leadership experience with diverse teams across multiple campus environments and locations.Strong written and verbal communication skills.Excellent customer service skills and trained in de-escalation procedures. Very comfortable assisting users via remote, in-person, and phone support.Advanced Microsoft Windows and Apple OS/iOS experience.Strong ITIL v4 Foundation certification and knowledge. Solid troubleshooting and RCA experience.Critical thinking and problem-solving skills.Comfortable with ServiceNow, Microsoft products, and other tools.PERSONALITY:Diligent, loyal, and dependable. Enneagram: 5,6w.DISC: S/CD.Myers-Briggs: ISTJ. Homrich Berg is a national independent wealth management firm based in Atlanta that provides fiduciary, fee-only investment management and financial planning services, serving as the leader of the financial team for our clients.
Listed skills include Os X, Troubleshooting, Computer Hardware, Laptops, and 19 others.
Isaac Wheaton's current company
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Isaac Wheaton work experience
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Senior Specialist, I.T. Enablement
Current
Client Success Manager
- Acted as an advocate between client and company leading to successful interactions.
- Responded to clients quickly via oral, digital, and written communication.
- Developed and designed a manual to improve training and acclimation for the CSM role saving time by 50%.
Help Desk Coordinator
Service Desk Manager
- Manage team of IT professionals across multi-campus locations.
- Lead team meetings and learning activities.
- Provide weekly training, coaching, mentoring and assistance to direct reports.
- Understanding of ITIL v4 Foundation and ITSM standards, including Incident and Request management, use of KPIs, and other metrics for success.
Customer Service Representative
- Provide Tier I level assistance via remote support.
- Route technical calls to other IT departments.
- Create/modify Knowledge Base articles and Standard Operating Procedures.
- SMART (Service Management and Resource Training) Asset specialist in A/V and Technical Support Services resource information.
- Develop Tier II support.
Academic Technology And Production Specialist
- Provide Tier II/III level technical support for students, faculty, and staff.
- Maintain lab printers/ Papercut print server.
- Support audio and projection systems in two chapel spaces; including mixing, recording, troubleshooting, and maintenance.
- On A/V planning committee for new $1.2M chapel renovation project.
- Manage audio and projection student workers, including:o Lead successful interviews for potential candidates.o Train, mentor and guide A/V student workers in operation of equipment.
Helpdesk Technician
- Troubleshoot and repair faculty/staff laptops and desktops.
- Re-image and reformat computers when necessary.
- Help students, faculty and staff with computer questions
- Offer support with various computer-related problems.
Video Engineering Assistant
" Assist video engineering staff in upkeep, maintenance, service and support of local campus cable television network." Perform ongoing maintenance, upgrades, and engineering for local campus television stations A and B, and local campus radio station, 89.7 FM WISU." Duplicate DVD, VHS, and other media with hi-speed duplicatorswhen requested by faculty and.
Multi-Media Tech.
Provided support for events by running state-of-the-art sound, video, and lighitng system in the school's Oakley Auditorium.
Colleagues at Homrich Berg
Other employees you can reach at homrichberg.com. View company contacts for 111 employees →
Bianaca Williams
Colleague at Homrich BergHigh Point, North Carolina, United States, United States
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SL
Sean Lennox Cfp® Chfc® Mba Clf®
Colleague at Homrich BergAtlanta, Georgia, United States, United States
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GH
Graham Hall
Colleague at Homrich BergGreater Perth Area, Australia
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MK
Mary Kendall Durrance
Colleague at Homrich BergAtlanta, Georgia, United States, United States
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MM
Monica Mcdonald
Colleague at Homrich BergAtlanta, Georgia, United States, United States
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SS
Sarah Smith, Cfp®
Colleague at Homrich BergAtlanta, Georgia, United States, United States
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ML
Monica Low
Colleague at Homrich BergModesto, California, United States, United States
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VP
Vlada Popsui
Colleague at Homrich BergPalm Beach Gardens, Florida, United States, United States
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LM
Lainey Mclellan
Colleague at Homrich BergAtlanta, Georgia, United States, United States
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RG
Riley Groves
Colleague at Homrich BergAtlanta, Georgia, United States, United States
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Isaac Wheaton education
Master Of Science - Ms, Information Technology
Bachelor Of Science - Bs, Information Technology
Associate Of Science - As, Computer Information Systems
Frequently asked questions about Isaac Wheaton
Quick answers generated from the profile data available on this page.
What company does Isaac Wheaton work for?
Isaac Wheaton works for Homrich Berg.
What is Isaac Wheaton's role at Homrich Berg?
Isaac Wheaton is listed as Senior IT Associate, Enablement at Homrich Berg.
What is Isaac Wheaton's email address?
AeroLeads has found 2 work email signals at @ung.edu for Isaac Wheaton at Homrich Berg.
Where is Isaac Wheaton based?
Isaac Wheaton is based in Atlanta Metropolitan Area, United States, United States while working with Homrich Berg.
What companies has Isaac Wheaton worked for?
Isaac Wheaton has worked for Homrich Berg, Logic Speak, University Of North Georgia, Asbury Theological Seminary, and Asbury University.
Who are Isaac Wheaton's colleagues at Homrich Berg?
Isaac Wheaton's colleagues at Homrich Berg include Bianaca Williams, Sean Lennox Cfp® Chfc® Mba Clf®, Graham Hall, Mary Kendall Durrance, and Monica Mcdonald.
How can I contact Isaac Wheaton?
You can use AeroLeads to view verified contact signals for Isaac Wheaton at Homrich Berg, including work email, phone, and LinkedIn data when available.
What schools did Isaac Wheaton attend?
Isaac Wheaton holds Master Of Science - Ms, Information Technology from Middle Georgia State University.
What skills is Isaac Wheaton known for?
Isaac Wheaton is listed with skills including Os X, Troubleshooting, Computer Hardware, Laptops, Microsoft Office, Computer Repair, Windows, and Windows Server.
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