Isaac Steele Email & Phone Number

Canada

Toronto, Ontario, Canada

Toronto, Canada Area

Toronto, Canada Area

Toronto, Ontario

» Worked alongside product managers, developers, and marketers to author and publish accessible, value-added documentation for Oracle Eloqua's marketing automation software.» Created and edited a variety of learning materials for a wiki-style help center, including text, images (with alt-text), animated graphics, and tutorial videos.» Responsible for "Project Brighten," an exhaustive update to the entire help center documentation, in order to accurately reflect a recent overhaul of Eloqua's user interface. » Participated in team meetings to improve content strategies, website layout, accessibility standards, and guidelines for writing and video production.» Analyzed user needs using Google Analytics, YouTube viewer metrics, and user feedback on community message boards to explore UX design solutions.

Waterloo, Ontario, Canada

» Created new, user-specific documentation for administrators, back-end programmers, and front-end users of SAP Event Stream Processing and SAP HANA Smart Data Streaming platforms.» Liaised with other writers and systems developers in an AGILE environment, including weekly SCRUMs and interviews with SMEs (both in-house and overseas via MS Lync conference calls).» Researched, reviewed, and revised existing content while working on documentation refresh initiatives. This included client feedback, bug fixes, content massaging, and branding compliance.» Produced conceptual, referential, and task-oriented topics using DITA models in an IxiaSoft CMS authoring environment. Built project deliverables using both the text and XML editors.» Planned and tracked iterative projects in JIRA; managed multiple, shifting deadlines; and presented project goals, processes, and results to stakeholders.

Waterloo, Ontario, Canada

» Taught various forms of professional composition (emails, memos, presentation programs).» Helped students to effectively study and produce marketing and public relations materials.» Delivered weekly assignments and led meetings for collaborative, research-based projects.» Graded essays and exams, provided in-depth feedback, and maintained ongoing mentorships.