∙ Lead strategic sales operations planning process to develop a new sales pipeline management (SPM) system concurrently with a new customer relationship management (CRM) system to engage in consultative and solution selling exceeding $1M sales revenue goals every single month. ∙ Lead Business Operations Teams in Account Review meetings to implement sales data and market research to launch campaign activations and cultivate long-lasting customer relationships to create new incremental opportunities, driving account growth. ∙ Facilitated the development of sales actions plans and forecasts for Territory Quarterly Reviews and Business Plans including mid-range plans, MBRs, QBRs to existing multiple key stakeholders to track sales performance against objectives and enhance the needs for current and future services. ∙ Leverage root cause analysis, KPIs, and other continuous improvements strategies to maintain predictable timelines for services rendered.∙ Develop and execute ideas through all aspects of the solutions development lifecycle including competitor research, expense, required resources, deliverables, implementation, and optimization.

• Maintained end-to-end sales cycle for 60 key B2B accounts via SLA and BOM structure, resulting in a timely and successful delivery of service and $15M increase in new business development.• Developed a trusted advisor relationship with key accounts and customer stakeholders then implemented customer lifecycle management (CLM) data analysis to forecast and track key account metrics, maintained records of activity & updated deal stages within the CRM system. • Led Key Account Management for client satisfaction by identifying decision makers, acting as the lead point of contact for all matters specific to each customer, resulting in a better understanding of the customer’s business needs, executing sales processes through direct sales.• Conducted comprehensive market research and analysis, identified key target audiences, and developed data-driven marketing strategies that helped increase client revenue by 100%. • Developed strong relationships with key stakeholders at client organizations by maintaining proficiency in current service, market and competitor knowledge to iteratively improve existing services and processes, resulting in increased opportunities for cross-selling and upselling services.

• Collaborated with cross-functional teams, including R&D, manufacturing, regulatory affairs, and operations, to ensure successful project coordination using agile methodologies.• Contributed to the operations management of validated state and manufacturing process improvement of multiple engineering equipment and systems at Genentech. Possessing knowledge of various stages of the production process including cell banking, media preparation, fermentation, harvesting, and purification, as well as IQ/OQ/PQ requirements.• Developed concurrent cleaning validation plans for newly introduced proteins in equipment, which involved conducting cleaning validation assays such as TOC, Bioburden, Phosphorus, Sodium, and Visual inspection.

• Developed comprehensive OQ and PQ documents to ensure the adherence of equipment processes worth over $500,000 to the target requirements.• Drafted, approved, executed, and maintained numerous relevant documentation such as SOP, drawings, process sheets, and technical specifications to facilitate process validation for the characterization of different gases. • Engaged key stakeholders (NAVSEA) to deliver updates on product development, experimental results, and provided recommendations for process optimization within program budgeting.