Isabel Ayala Email & Phone Number

Manhattan, New York, United States

• Developed and maintain automated alert systems for essential deadlines.• Work with senior management to initiate new projects and assist in various processes.• Organized logistics and materials for each meeting and took detailed notes for later dissemination to key stakeholders.• Streamlined operations and prioritized tasks, allowing senior staff to increase productivity.• Use strong analytical and problem-solving skills to develop effective solutions for challenging situations.• Ensure the coordinated and timely flow of information and communication to crucial constituencies within and beyond the Division, cultivating an effective and productive customer-service-oriented environment.• Spearheaded strategic initiatives and special projects to strengthen school support to improve student achievement.

Flushing, Ny

• Function as liaison to DOE offices, CBOs, and partner agencies to promote effective intra- and inter-agency coordination and management of critical objectives.• Draft communications to Superintendents, BCOs, schools, CBOs, and other partners, ensuring consistent and clear messaging.• Arrange and schedule appointments, meetings, and travel arrangements for Executive Superintendent.• Draft, prepare, and distribute final meeting agendas with supporting materials; prepare space and coordinate logistics for Executive Superintendent's meetings.• Assist Executive Superintendent in addressing school, community, and parent concerns; handle telephone inquiries; greet and interact with public, directing visitors to appropriate person or office.• Coordinate events and activities, including working groups, for QNBCO to achieve unity of purpose and direction with short- and long-term goals.• Delegate and monitor accountability for multiple assignments involving Executive Superintendent's Office; follow up with individuals to meet deadlines and expectations.• Assist Executive Superintendent in preparing for meetings with relevant department personnel and external stakeholders.• Manage special projects as assigned by Executive Superintendent.• Prepare reports; edit and coordinate essential and/or confidential material.• Assist with developing operational contingencies for situations with limited standardized solutions.• Perform community-oriented duties to educate parents attending information workshops through presentation and dissemination of BCO processes and services.• Use critical thinking to break down problems, evaluate solutions and make decisions.• Actively listened to customers' requests, confirming complete understanding before addressing concerns.

Long Island City, Ny

Support to Principals and School-Based IEP Teams•Provided training and guidance to principals and school-based IEP teams on Specialized Transportation policies and procedures.•Trained supervisors on DOE Specialized Transportation policy; delivered support for training of school-based IEP teams and provided targeted intervention in schools to ensure that recommendations for Specialized Transportation and Accommodations strictly adhere to policy guidelines.Support to the Committees on Special Education•Offered guidance to school personnel and parents on Specialized Transportation policies and procedures and provided targeted intervention in schools to ensure that specialized transportation and accommodations guidelines and procedures for medical review of transportation needs were followed.•Reviewed special education ridership and assisted schools with adding or deleting students' transportation.•Reviewed all documentation to support requests for specialized transportation, identified missing requirements, and communicated with individuals responsible for obtaining this material.Relationship to the Office of Pupil Transportation•Managed communication between QNBCO and Office of Pupil Transportation of students recommended for transportation services.•Entered data into ATS promptly for students receiving specialized transportation and Students in Temporary housing.•Ensured that students transferring from Specialized to General Education Transportation were recorded correctly in ATS and OPT systems.•Ensured that principals submit proper documentation on a timely basis for annual Specialized Transportation reconciliation in May/June of each year.Relationship to the Office of School Health•Managed communication between QNBCO and the Office of School Health.•Ensured that medical documentation was sent to DOHMH physician or Health Director for review, as required•Monitored status of all Accommodation requests under review by DOHMH physician or Health Director

Long Island City, Ny

• Coordinated distribution of approximately 1,000 bus routes to special education routers who service the specialized needs of students in 700 schools. This was done annually for fall school opening and also summer school participation.• Supervised process of transportation re-routing by tracking requests for changes to session time for schools and individual students.• Delivered adjusted information to routers for action and communicated the effective date and changes back to requesting school after completion of re-routing.• Managed enhancements to the session time application and served as liaison between the testing group and the IT department to successfully implement planned enhancements.• Oversaw day-to-day activities on behalf of Borough Director by answering phone calls and monitoring Outlook inbox. This included supporting schools, CFNs, CSEs, DOE staff, and parents with information concerning student transportation.• Delivered support in operations of transportation services for general education and special education students.• Conveyed information and guidance to parents of students about transportation accommodations.

Long Island City, Ny

• Provided legal and administrative assistance to attorneys in the legal office who provide legal services in Criminal, Immigration, Family, and Bankruptcy law.• Maintained files following state and federal documentation laws.• Analyzed files, reports, and database information to update confidential information and maintain data integrity.• Worked with other law offices and state and federal offices to obtain evidence and legal documentation of cases.• Assisted with legal research on case law and conducted evidence examination and documentation. • Conducted face-to-face interviews with applicants to obtain sufficient information to determine clients’ eligibility for immigration benefits, conflicts of interest, and the nature of their legal problems.• Interpreted conversations simultaneously to help both parties conduct business, handle legal needs, or manage personal concerns. • Completed precise translations of official documents with correct words and phrasing to meet legal standards.• Molded translation to reflect intended meaning and audience reading level.

Master'S Degree, Public Administration

Bachelor'S Degree, Public Administration

Associate Of Science - As, Business Administration

Bachelor'S Degree, Psychology