Isabel A. Email & Phone Number

Madrid Y Alrededores

Zeebrugge, Belgium

• Working on the 5th tank construction project at Zeebrugge LNG terminal taking care of the Site requirements of documentation.
• Dealing with international subcontractors on site (by email and face to face) solving enquiries and different matters on a daily basis.
• Dealing with clients' requests about documentation handed and clarifications about the information included
• Registering and controlling the flow of the documentation created on site (testing reports, non conformance reports, work staments, etc)
• Issuing the documentation produced by on site following the project guidelines and confirming that all documentation meets format, quality and numeration requirements.
• Create weekly reports about the project documentation.

Madrid Y Alrededores, España

• Dealing with international suppliers documentation on a daily basis (reception, sending documentation and solving issues)
• Registration of suppliers' documentation following the internal protocols.
• Issuing the documentation required by the client following the project guidelines and confirming that all documentation meet the format, quality and numeration requirements
• Participating in Kickoff Meetings, KOMs with the suppliers on behalf of the documentation department
• Managing and maintaining updated DOCUMENTUM, Document Control System, and other documentation programs based on ORACLE.
• Creating engineering and vendors weekly reports ensuring the control and correct procedure of the full project.

• Assisting patrons to locate books and resources and teaching them search techniques
• Producing reports and presentations in Spanish and English
• Maintaining the Library environment by shelving, tidying & doing administrative tasks
• Helping in the book acquisition program of the Library
• Cataloguing new acquisitions using MARC21 and maintaining accurate data on materials
• Using ALFRESCO: as the Library Document Management

Madrid Y Alrededores, España

• Maintaining updated databases by cataloguing documents books and articles.
• Helping in all the renewal magazines and external database subscriptions
• Searching new information in the energy area which should be added to the data bases.
• Response to documentation and information requests which the reference services receive.
• Collaboration with the internal publication of the National Commission of energy.

Madrid, Spain

Web edition in the Departament website of the "Consejería de Relaciones Institutcionales, inside the ITE website.Detailed correction of essays in Spanish about education and New tecnologies to prepare them to be published by ITE (Instituto de Tecnologías Educativas)Working in the library, checking that books on the shelves are in the correct locations and.

Madrid Y Alrededores, España

• Creation of new international shipments according to customer’s request.
• Controlling the international transit shipments and keeping customers updated about their shipments.
• Daily contact other delivery companies to maintenance good quality of service.
• Managing telephone calls and incoming faxes, and e-mails
• Identification of problems, dealing with calls or provide support.

Dublin, Ireland

• Checking and correcting the credit notes’ codification in the Italian team, providing feedback to my colleagues to improve the quality of the department.
• Managing telephone calls and incoming faxes from the Italian market.
• Identify problems, escalating calls or provide billing support.
• Opening and solving queries about billing problems, rebilling the customers. Incentive program to reach the target each day/ week/month.
• To contact customers to provide Feedback on the resolution or non resolution of their query and educating customer to avoid the problems.
• Provide feedback to other departments about the errors to reduce the incoming queries.

Madrid Y Alrededores, España

Apoyo al Departamento de Historia Contemporánea, participando en el equipo de trabajo de renovación de la página web del departamento.Búsqueda y catalogación de los enlaces de la web: http://www.ucm.es/info/hcontemp/enlaces.htm.Realización de una búsqueda documental en los archivos de la Universidad Complutense para facilitar el posterior estudio de la.

Master Universitario De Bibliotecas Y Servicios De Información Digital

Master En Edición

Licenciada