I'm a detailed-oriented person who has been manual testing on multiple systems for longer than 3 years. I only interact with the UI to make sure I take the role as a potential user. This allows me to report bugs, open improvements and identify potential issues within the system. I also create documentation such as test cases or system documentation for clients or new employees who need a system overview. I have over two years of experience in the Customer Service industry. I provided solutions, listened actively and communicated to ensure the customers received an excellent service with precise resolutions