I moved from Guatemala to my new home, Denmark, a year and a half ago. I'm open to any position that matches my qualifications and experiences. I'm also passionate about exploring new job opportunities and expanding my working experience in different fields. I'm committed to learning from the ground up and taking on challenges that will allow me to grow in Denmark and around the world. I speak fluent Spanish and English. I'm taking Danish lessons and I've already passed A1 and A2 exams. I'm currently in module 3 in danskuddannelse 3. My goal is to pass prøve i Dansk 3 in a year.As a manual QA I've gained adaptability, attention to detail, collaboration, creativity, and planning. My responsibilities include:-Come up with scenarios that are user-related to find bugs in the system.-Report and track bugs found in the system. -Add documentation about the system functionalities.-Work closely with developers to provide UX/UI ideas, repeat bugs, and share feedback from a user's perspective.-Suggest user-friendly implementations.I've worked as a customer service representative, which helped me develop active listening, problem-solving skills, empathy, and effective communication. As a customer service representative I:-Answered inbound calls, emails, and chats in English and Spanish. -Handled customers' complaints and escalated calls when necessary. -Updated customers' accounts, and processed payment and refund transactions.-Empathized with customers' situation, and looked for the best solution that matched their inquiries.-Provided good-quality customer care, to deliver a high customer satisfaction rating.