Processed customer transactions with a high level of accuracy and efficiency. Responded to and resolved customer inquiries and concerns using standard procedures and escalated to management when necessary. Acted as an advocate for customers by conducting needs-based conversations; offered financial and digital solutions and referred customers to appropriate partners to provide solutions.

Resolved customer complaints and collaborated with colleagues to perfect customer experience. Completed training and obtained proficiencies in administering electrocardiograms, urinalyses, respirator fit tests, pulmonary function tests, federal/non-federal drug/alcohol screenings.