Isabel Bracamonte Email & Phone Number

Montevideo, Uy

Montevideo, Uruguay

As a freelance ghostwriter specializing in nonfiction, I partner with clients to bring their ideas to life through compelling and authoritative writing. I manage all aspects of the writing process, from client acquisition and project management to in-depth research and crafting polished final drafts. My expertise lies in translating complex concepts into accessible prose, while capturing the unique voice and perspective of each author.I am passionate about helping individuals and organizations share their stories and insights in a way that resonates with readers. Whether it's a self-help guide, leadership manual, or psychological exploration, I am committed to delivering high-quality content that informs, inspires, and drives meaningful change. My ability to adapt my writing style to different genres and audiences ensures that each project is tailored to meet the specific needs and goals of the client.With a proven track record of success in the ghostwriting industry, I am confident in my ability to deliver exceptional results on time and within budget. I pride myself on my professionalism, strong work ethic, and dedication to exceeding client expectations.

Montevideo, Uruguay

Supported positive leadership culture with teamwork and collaboration.Recruited, hired and trained new employees to follow protocols and procedures.Identified operational opportunities and challenges for strategic decision-making.Planned and directed daily operations to help team meet objectives.Communicated department improvements, successes, opportunities and action taken to partners and senior management through regular reports.

Montevideo, Uruguay

Managed a team of up to 18 people to fulfil KPIs goals effectivelyConducted employee performance appraisals and developed training plans to improve skills.Prepared reports for upper management to review sales, services and foot traffic trends.Tracked staff milestones.Maintained safe and healthy work environment, enforcing standards and procedures

Montevideo, Uruguay

Offered staff expert technical advice, training and feedback to improve service delivery.Drove target attainment through goal setting, motivating team members and performance reviews during training and on the job training stagesMaintained strong working knowledge of company products and services to provide efficient customer service.Maintained accurate daily records adhering to policy and procedure guidelines.Created customer-centric culture, encouraging active listening and tailored service.

Montevideo, Uruguay

Maximised hotel revenue through upselling rooms and features, providing best selection and experience for each guest.Developed an easy rapport with customers, answering questions and providing excellent service, encouraging repeat business.Supported customers amending or cancelling reservations, suggesting appropriate alternatives and processing changes quickly.Shared information about local and regional attractions, restaurants and entertainment.

Montevideo, Uruguay

Employed active listening and analysis to develop strong understanding of customer needs.Engaged, interacted and communicated with customers and provided creative solutions to problems.Gathered and interpreted customer feedback for continuous improvement of customer experience.Developed customer retention strategies based on feedback and personalised communication.Resolved delivery discrepancies and issued customer credits and returns.Attended customer queries based on cause, impact and provided appropriate solutions.

Uruguay

Conducted check-ins during busy periods and processed reservations while monitoring overbookings.Recognized and took special care of regular and VIP Guests, maintaining client base and encouraging repeat business.Worked to maintain and continuously update team members knowledge of hotel products, services, pricing and policies.Arranged guest transportation to and from hotel, liaising with transport providers.Advised guests on local tourist attractions and places to eat, giving personal favorites and recommendations.Directed reservation, customer service and housekeeping activities for optimal guest satisfaction.

Caracas, Venezuela

Supervised personnel in the Red Glove Line department, ensuring seamless front of house services.Managed and prioritized high-value client requests with efficiency and attention to detail, organizing bookings, transport, correspondence to meet clients needs.Utilized active listening, de-escalation tactics and rapport building skills to manage customer complaints and disputes.

Caracas, Venezuela

Worked in a high volume 600+ bed hotel, processing 800+ requests daily, using expert delegation and task allocation skills to manage workload with SiHot and Touch.Provided guests with a range of service options, upselling facilities and in-house hotel servicesHandled on average 800 enquiries per day by phone