● Adult client population ● Group therapy and individual therapy● Designed and implemented activities for clients to facilitate development of swallowing, speech, language, vocabulary, and social skills. Established patient treatment goals tailored to each patient's needs and capabilities.

● Adult client population ● Group therapy● Conducted activities to facilitate language in adults with cognitive impairments.

● Clients aged 3 to 21 years● Individual therapy● Designed and implemented educational activities for clients to facilitate development of speech, language, vocabulary, and social skills.

● Evaluated patients’ speech and language abilities in order to formulate and conduct treatment plan designed to improve communicative efficiency of patients with a variety of communication problems between the ages of 3 to 65. Established patient treatment goals tailored to each patient's needs and capabilities.

● Child speech and language assessment and intervention.● Evaluated client's speech and language abilities in order to formulate and conduct treatment plan designed to improve communicative efficiency of patients with communication problems. Established patient treatment goals tailored to each patient's needs and capabilities.

● Clients aged 2 to 3 years.● Early Intervention SLP consultation, evaluation and group therapy.● Conducted activities to facilitate language in children with specific language impairments.

● School-age students● Intervention SLP consultation, evaluation and group therapy.● Conducted activities to facilitate language in children with specific language impairments. Established student treatment goals tailored to each student's needs and capabilities.

● Clients aged 3 to 5 years● Group therapy● Assisted teacher with designing and implementing educational activities for children to facilitate development of speech, language, vocabulary, and social skills.

● Collaborated with individuals and groups to help solve problems and innovate creative solutions.● Drove team results through partnership with the Quality Reviewer. ● Coached team members regarding customer experience and process.

● Responsible for knowledge management of internal job aids and processes.● Managed new and existing content on the Express Home Page, Adjuster Home Page, and CAT Central.● Documented processes and identified internal control points or deficiencies/opportunities for improvement.● Collaborate with teams & bring them into alignment on strategies for communication across areas of responsibility.

● Promoted to Claim Service Analyst August of 2015.● Collaborated with individuals and groups to help solve problems and brainstorm creative solutions. ● Drive team results and partner with the Quality Reviewer to have productive critical conversations around individual and team performance. ● Coach team members regarding customer experience and process.

Promoted to Customer Experience Specialist January 2014. ● Coached team members regarding customer experience and process. ● Developed communication tools and assisted in the delivery of training supporting how the Claims Compass, Continuous Improvement management system, and Standard Process tie together to allow us to ultimately enhance the customer experience.● Member of Employee Resource Groups: Young Professionals Organization (YPO) and Professional Latino Allstate Network (PLAN)

● File claims and answer questions regarding the claims process. ● Won Distinguished Performance Award 2014 & Best Overall Super Star for 2013.

Provide customer service and sales at a kiosk. Meet sales goals. Open and close the kiosk.

Managed a team of sales associates, promoted a positive attitude toward achieving sales goals.Consistently met or exceeded monthly goals. Communicated corporate programs and directives to my team. Completed weekly payroll and inventory.

Provided customer service and sales at a kiosk. Met sales goals. Opened and closed the kiosk. Managed staff schedules to assure coverage.

Provide internet research on various drugs, illnesses, companies and attorneys. Complete written reports and synopsis of articles.