Isabel Cable Email & Phone Number

Fort Worth, Texas, United States

• Membership Growth: Boosted membership by 24.24% and revenue by 8% through targeted recruitment strategies.• Data-Driven Insights: Analyzes membership data and delivered monthly reports, guiding leadership on strategic growth initiatives.• Event Engagement: Increased participation in member networking events by 108% through effective outreach strategies.• Accounts Payable: Streamlined SOPs to reduce overdue accounts, maintaining memberships within a 90-day payment cycle.• Volunteer Management: Enhanced engagement of 35 FWHCC Ambassadors, driving impactful outreach and member support.• New Member Orientation Overhaul: Expanded new member orientations from 4 to 18 sessions annually, achieving a 56% onboarding rate.• Entrepreneur Mentorship: Guides new business owners with practical advice and resources, fostering entrepreneurial success.

Irving, Texas, United States

• Led international customer experience operations, managing a team of 50 direct reports. • Managed performance of KPI’s, maintaining a 0.08% error rate for manual order entry, ensuring customer emails are responded to within 15 minutes, and reducing response times to less than 5 minutes. • Oversaw the onboarding and ongoing leadership development of Bilingual supervisors and trainers.• Oversaw the performance management process for outliers, from initial feedback, to documentation.• Completed local and international multi-channel function audits.• Harnessed technology to streamline leadership workflow processes for improved efficiency and productivity.• DiSC Certified Trainer, advocates for adaptive communication style for internal and external customers. • Experience with Jira, OpenAI, Teams, SharePoint, Slack; Google products and Microsoft Office solutions.

Coppell, Texas, United States

• Developed skills in CRM software and product/procedure databases.• Trained direct reports to customize product coaching and guidance to match customer needs. • Partnered with Workforce Management to ensure appropriate multi-channel coverage.• Fostered cross-function relationships with US, Canada, and Mexico branches. • Created customer-centric development programs.

Coppell, Texas, United States

• Deep expertise in shipping supplies and warehouse materials tailoring product solutions to meet customer needs. • Established customer relationships while providing guidance on leveraging available tools and product resources.• Served as a customer advocate, contributing with a minimum of 20 weekly customer comments to enhance marketing strategies and product features. • Experienced problem-solver; utilized empowerment tools to resolve issue and improve customer retention. • Maintained accurate customer records in CRM systems.

Dallas-Fort Worth Metroplex

• Customer relationship management experience maintaining positive B2C interactions. • Utilizes SaaS tools for property optimization including pricing, calendar management, and guest communication. • Learned customer success acumen by leveraging analytics for data-driven property management decisions.• Maintained guest satisfaction with a 4.90-star rating, achieving Superhost status for five consecutive years.

Dallas, Texas, United States

• Provided support to C-suite executives, managing complex schedules, communication, and critical tasks, ensuring their focus on strategic leadership and decision-making. • Coordinated cross-functional teams to achieve tactical objectives and increase store revenue. • Managed multifaceted customer centric projects in a fast-paced environment.

Guatemala City, Guatemala, Guatemala

• Led, coached, and trained a team of 25 representatives to high performance• Improved department functions, increasing customer retention and recognition.• Created a training program for new hires and encouraged critical thinking.• Planned and organized company events.

Orlando, Florida, United States

Guatemala City, Guatemala, Guatemala

Hospitality Administration/Management

The Women’S Leadership Program, Organizational Leadership

Adaptive Leader Executive Certification, Organizational Leadership