Isabel Cabrera Email & Phone Number

Glasgow, Escocia, Reino Unido

Provide outstanding customer service to OVO’s customer across the entire customer lifecycle informing and educating on OVO’s Plan Zero mission and decarbonisation of the home.Key role’s performance • Engaging with OVO’s customers, communicating with passion across phone, email and web chat contacts. • Customer facing role • Attend and actively contribute at meetings as appropriate. • Identify and implement continuous improvement efforts in both squad ways of working and customer experience.

City Of Glasgow, Escocia, Reino Unido

• Delivery of cycling events on campus and leading on the design, planning, implementation and evaluation of cycling projects. • Proposing, designing and planning an up-to-date Cycling Action Plan to deliver cycle rides relevant to staff and students while supporting behavior change to make cycling an attractive travel choice.• Engaging and managing partnerships with organisations within the active travel and sustainable transport industry.• Developing strategies and internal events to support staff and students with skills, training and capabilities to cycle safely in Glasgow.• Contributing to the Environmentally and Sustainability group with representatives of the College’s departments to discuss developments and actions to sustainability. • Issuing of internal requests for the procurement department and design studio.• Monitoring and reporting performance of cycling services delivered in the College.• Driving cycling events and engaging with target organisations, local experts and wider communities into cycling.• Securing and managing funding to deliver cycling events with budget and timescale using the Cycling Friendly award criteria.

Cancún Y Alrededores, México

• Prepared, negotiated and invoiced proposals for business meeting owners and liaised small and large-scale events through Encore’s venue booking system.• Implemented and delivered best-in-class meeting events planning services for travel agencies, pharmaceutical planners and marketing agencies across wide industries.• Developed commercial strategies, agreements, and promotional marketing campaigns for sales development activities.• Developed knowledge of business practices, internal procedures of hospitality stakeholders and meeting management for the travel industry.• Designed and developed guides, media content and bespoke customer’s price lists to encourage repeat business. • Procured cost saving opportunities to lead customer’s desired outcomes in terms of logistics, design and venue accommodation. • Planned and delivered marketing events such as Golf Tournaments to maintain company’s partnership management.• Guided customers with technical requirements, service standards and design proposals for their events. • Delivered and guided customers on hiring event tech platforms to experience hybrid and virtual meeting events.

Master Of Science - Ms, Environmental Entrepreneurship

https://www.strath.ac.uk/courses/postgraduatetaught/environmentalentrepreneurship/isabelcabrera/

Licenciatura, Innovación Empresarial

Activities and Societies: Estancia en Inglaterra: Academic English for Masters. University of Southampton Septiembre 2014 - Enero.

Master Of Science - Ms Environmental Entrepreneurship