Isabel Carlyon Email & Phone Number

Canterbury, New Zealand

Christchurch, Canterbury, New Zealand

Business Analyst Tasks- Developing and documenting systems and processes.- Actively seeking opportunities for improvement; leading efforts to implement continuous improvement and streamline processes.- Defining, scoping and implementing business improvement projects. - Working collaboratively with suppliers to identify and implement improvements.- Actively seeking feedback on existing systems and processes; conducting interviews and requirements workshops. HDM Panel Management Tasks- Management of the HDM Professional Services and Physical Works Panels (6 consultants; 20 contractors), overseeing the allocation and throughput of approximately $44M of Christchurch City Council’s Three Waters Capital Programme.- Relationship management with suppliers.- Communication and collaboration with internal and external stakeholders. - Management and administration of Key Performance Indicator (KPI) and other performance evaluation data. - Providing advice and guidance regarding the procurement of projects including preparation of contract documents.- Providing training to project managers on HDM systems and processes. - Managing and administering various HDM team and governance meetings, including meetings with suppliers.- Benchmarking panel rates/costs and performance.- Providing reports and other information as required to senior staff

Christchurch, New Zealand

Internal promotion from the role of Handover Coordinator to the role of Completions Assurance Manager, where responsibilities include:- Managing a team of three, and providing back up management to a wider team of twelve.- Managing the SCIRT Completion process, including overall responsibility and accountability for Handover deadlines being met.- Producing reports showing Project Completion progress.- Producing Completions schedules for individual Projects.- Compiling, monitoring and updating an issues register for all Projects.- Chairing weekly Handover team meetings.- Prioritising resources to ensure Completions targets are met.- Maintaining effective communication between the IST (Integrated Services Team) and City Care’sSCIRT Civil Construction Team.- Developing effective systems and processes to ensure the incremental handover of Projects.- Assisting to train and upskill staff.- Developing systems and processes to improve and expedite the Handover process.- Acting as joint Wellness Champion (a SCIRT initiative) to organise events and activities to encourage the health and wellbeing of City Care staff working on the SCIRT project.

Christchurch, New Zealand

Working for City Care’s SCIRT Civil Construction Team, this is a busy, multi-faceted role, whereresponsibilities included:- Ensuring SCIRT Handover deliverables are met for all City Care SCIRT Projects.- Continuously monitoring the Construction End Dates and Handover Deadlines of projects to ensure that the correct Projects are prioritised.- Monitoring, ensuring and improving the quality of the documentation provided at Project Handover.- Working with Site Engineers, Project Managers and Senior Project Managers to develop action plans to progress projects from Handover status into Practical Completion.- Developing and continuously updating a Handover Overview spreadsheet to provide visibility of the Handover status of all City Care SCIRT Projects in one location.- Working collectively with other members of the Handover Team, Project Managers and Senior Project Managers to do whatever is necessary to progress projects into the Practical Completion stage.- Ensuring the CCTV Completeness Tool is run and reconciled for all relevant Projects.- Ensuring all RAMM Contractor items have been correctly completed and claimed for on all relevantprojects.- Using Project Centre to communicate with IST regarding Projects.- Monitoring the progress of Project Centre Forms (NCR’s, RFI’s, WSC’s etc.) to ensure that these are updated and closed out in a timely manner.- Assisting the Document Controller when necessary to submit Handover documentation throughProject Centre.- Assisting in the production and scanning of Operations and Maintenance Manuals for Pump andVacuum Stations.- Attending site and operational handover meetings to broaden my understanding of the CivilConstruction sector.

Christchurch, New Zealand

On-going contract administration of three multi-million dollar NEC3 green space maintenance contracts to ensure that all contractual obligations are met.Day-to-day management of the on-line contract communication tool Conject to ensure that all contract communications are transacted in a clear, concise, and timely fashion.Co-ordination between the operational team and the client, to ensure that operational and contractual goals are achieved.Monitoring of operational progress of forward works programme, including holding regular meetings to discuss the forward works programme to ensure barriers to progress are removed before they arise.Tracking KPI progress throughout the month, providing assistance as required to meet KPIs and producing monthly KPI reports.Compiling and distributing four monthly client reports.Assisting in the preparation of Contract Management Plans and Communication and Relationship Plans.Actively seeking proactive ways to improve working practices and processes.Co-ordinating with the operations team to ensure that key financial and operational KPIs and KRAs are met.Taking minutes at multiple senior-level meetings.Quality, Health and Safety and Environmental compliance. Assisting in the production of non-priced factor tender documentation.

Melton Mowbray, United Kingdom

Day to day running of the Council’s administrative buildings, including the ordering of supplies, line management of the caretaking and cleaning staff and organisation of small-scale repairs and maintenance.Liaising with the tenants of Council-owned buildings to ensure that their needs and requirements were met.Management of the Administrative Buildings, Town Environment and Public Conveniences budget lines.Management of the Council’s Public Conveniences, including the line management of the attendants and management of the budget. Assisting with the project management of a large scale refurbishment and relocation programme following a major fire at the Council Offices, including adopting and implementing new ways of working.Project management of small projects such as the installation of play equipment, bus shelters and solar panels.Collecting and compiling data for key National Indicators relating to energy management.Providing administrative support to a team of approximately fifteen.Providing Executive Assistant support to the Head of Service, including all aspects of diary management, appointment arranging, minute taking, email and telephone call screening and letter and report writing as delegated by the Head of Service.Attending, contributing to and taking minutes at high-level, confidential meetings relating to the refurbishment and rebuild of the Council offices; including the management of the action plan for these meetings. Writing, compiling and updating the department’s web pages.Producing maintenance regimes for Melton Country Park, based on the management plan, and for liaising with the Environmental Maintenance Team to ensure that planned maintenance work was carried outAttending the Friends of Melton Country Park monthly meetings to represent the Council and to address any concerns

Plymouth, United Kingdom

Administration of the Duke of Edinburgh's Award in Devon.Monthly production of the Plymouth Youth Service newsletter and Duke of Edinburgh’s Award newsletter.Project managing the production of two publicity documents for the Youth Service, including the compilation and editing of content and liaison with publishers and illustrators.Assisting in the organisation of large scale, local public events, including the Annual Certificate Presentation for the Duke of Edinburgh’s Award and the Annual UK Youth Parliament election.Compilation, to an extremely tight deadline, of budgetary information for a European Social Fund audit.Organisation, in conjunction with another colleague, of an Ofsted Inspection Team visit for Plymouth City Council Youth Service.

Bachelor Of Arts (Ba), English Literature (British And Commonwealth), 2:1

BA (Hons) Degree in English Literature

A-Levels, Music, Biology, English Literature, Biology (A), English Literature (B), Music (C)

English Literature, Biology and Music