Isabel Carpenter Email & Phone Number

London, Gb

London, England, United Kingdom

- Teach weekly classes and cover- Incorporate: pranayama (breathwork), vinyasa, hatha, yoga philosophy for a deep and immersive practice

London, England, United Kingdom

- Manage Front of House team- Manage stock and engage with suppliers-Drive sales to meet weekly and monthly targets- Onboard and train new staff- Manage new members and retention- Fully customer-facing, excellent communication skills

Sydney, New South Wales, Australia

- Welcomed all customers with warm and friendly manner, know 50+ regular customers by name and coffee orders – creating community atmosphere.- Taking all orders using Square till system, taking payment and seating customers.- Managed floor staff and tasks to ensure efficient and high quality service at peak times/days, matching shops record daily profit.- Fast problem-solving to mediate customer issues, escalating where necessary.- Trained and assessed new staff to determine skills and fit with company values.

London, England, United Kingdom

• Responsible for government's public environmental mapping platform, MAGIC maps, with 50,000+ users per month: https://magic.defra.gov.uk/magicmap.aspx• Coordinate data updates, resolve technical queries, monitor system and service performance and escalate to external stakeholders when necessary• Partner with developers to identify and implement improvements to site• Create social media content increase user engagement• Track using Google Analytics• Organise and oversee valuable data licence procurement and renewals

Remote

• Support the data needs of internal and external customers through the management of a shared mailbox, seeking solutions to customer problems and producing self-service guidance, and improving access to data through our web-based mapping and data access services.• Support both internal and external users with technical advice for data storage, access and sharing.• Review geospatial data and metadata on internal and external platforms.• Day-to-day service management of MAGIC Map (https://magic.defra.gov.uk/): organising monthly updates, liaising with external partners, carrying out testing, resolving customer technical queries and issues, collating monthly usage stats and using this to develop online user guidance.• Support service management of internal mapping platform.• Improve both internal and external communications by: increasing user engagement with MAGIC social media; producing internal comms such as graphics and guidance for use in data governance.• Organising licence renewals by liaising with internal and external parties to arrange approval and procurement.

• Lead regular content planning meetings, develop content and marketing strategies• Manage editorial team, provide editing support and perform SEO• Schedule weekly blogs and social media using Squarespace, Hootsuite and Later

• Analyse datasets in Excel and clean data from automated collection system.• Use criteria to identify target data and extract information from maps up to 15 years old.• Input range of data from several sources onto online database using bespoke GIS system.• High accuracy and attention to detail.• Partnered with developers to introduce and improve new data entry system.• Attend regular meetings with managers to communicate progress.

Bristol, England, United Kingdom

• Answering and directing all incoming calls using switchboard.• Assisting clients and answering queries over the phone and email. • Resolving issues with difficult callers calmly and effectively.• Use of TRAMPS property management software to find and collect information to assist clients.• Welcoming clients in person with professional manner.• Sorting and delivering all incoming post including cheques and sensitive documents. Parcelling, franking and sending outgoing post.• Assisting all teams with administrative and filing work.

South Africa

• Conducted behavioural research on the Dwarf Mongoose at a remote field station in South Africa. • Daily tracking of mongoose groups using GPS, recording behaviour and life history information continuously throughout the day and inputting this data into a large database. • Design and planning experiments using a research grant I was awarded by ASAB (Association for the Study of Animal Behaviour).• Designing my own research project (Anthropogenic noise effects on alarm calling in dwarf mongooses) involved conducting a literary search and critically analysing sources to find gaps in prior knowledge, forming hypotheses, constructing a fair and robust experimental design to test these hypotheses, collecting data in the field and collating and analysing the data.• Organised regular meetings with my supervisor and project manager to check in and plan future work.• Use of sound recording equipment.

Stroud, Gloucestershire, United Kingdom

• Managed accounts payable inbox and delegating daily tasks to whole team.• Prioritised tasks, informing team of completion times and urgency.• Communicating with clients and answering queries over email and phone. • Communicating internally with other departments to check progress of payments.• Processing invoices and expenses - inputting invoices to SAP and Workday.• Took part in finance workshop to learn about cash flow in business and our companies position in the renewable energy sector.

Bristol, United Kingdom

Bristol, United Kingdom

• Used QGIS to map land use on farms and create transects.• Conducted surveys along transects using GPS device and physical maps.• Studying the abundance of different bee species throughout the year on farmland, which plants they feed on, and whether these correlated.• Catching and identifying bees, identifying plant species and measuring floral abundance.• Communicating with land owners regarding the use of their property for study, explaining the purpose and importance of this work, and respecting the wishes and concerns of these parties.• Lab work pinning bees.Skills obtained:- Bee/insect capture- Bee and plant identification- Teamwork skills to make fieldwork efficient so transects could be completed each day- Insect pinning- Data entry- GPS mapping

Bristol, United Kingdom

• Overseeing and updating Zap-Map database of all electric vehicle charging points across UK.• Gathering data to be put into the database from several sources: HeidiSQL, internet research and customer interaction. Use of basic coding in SQL to make alterations to database.• Communicating with customers and resolving issues over email, phone and website ‘chats’.• Following database procedure but able to identify when deviation from this process and extra research was required.

Bristol, United Kingdom

• Assisted communications department during #30DaysWild campaign• Copywriting, creating graphics, use of Photoshop, writing and scheduling social media posts and emails.• Gathering content and taking photographs at events as well as engaging with the public. • Adapting tone of writing for different audiences.• Creating content to engage correct demographic.• Created emails using MailChimp sent to 1.5 thousand recipients.• Authored an article published in Bristol Post.

Gloucester, United Kingdom

- Front of house duties: taking orders, delivering food, serving behind the bar.- Developed excellent communication skills dealing with customers, especially when dealing with complaints when I had to assess to situation quickly and decide an appropriate solution, while keeping calm and patient.- Worked in a team successfully in high pressure situation.- Espresso machine trained and had occasional pot-washing shiftsSkills obtained:- Ability to work under pressure- Excellent communication- Confidence- Organisation- Teamwork- Patience

Master Of Science (Msc), Biology/Biological Sciences, General, First Class Honours

Activities and Societies: Woman's Rugby, Wildlife Film Society, Dance SocietyScientific reports, posters, presentations, statistical data.

Biology, Geography, Maths, A*, A, A

Activities and Societies: - Higher achievers group - STEM group• Biology - A* • Maths - A • Geography - A • Further Maths AS level - A