Isabel Dias-Bertch Email & Phone Number

Colorado Springs, Co, Us

• Leadership—Headed a comprehensive quality assessment processacross departments. Created and adapted methodologies for new needsrelated to trends and business demands that are all now measurablewithin the department.• Adaptability—Led the department’s quality process by selecting andtraining representatives on the newly adopted process and continuedto lead the process through weekly meetings. Created a safe space bylistening to constructive feedback and implementing updates toprocedures for increased productivity and accuracy.• Curriculum development—Integrated changes to quality space bytraining a class of 10 individuals while creating the curriculum for thenewly incorporated process. This curriculum included practiceactivities, and step by step training guides to document processes, andensure that updates were communicated and followed.• Problem-solving—Analyzed results from quality process and offereddepartmental training based on data trends. Coached colleagues via 1-1sit ins to positively improve errors and encourage a collaborativeworkspace. This resulted in enhanced communication with financialadvisors and other departments.• Communication and Teamwork—Vice President of Education for theToastMasters International Club at TRP called TrustyTalkers.• Time Management—Managed requests from Financial Advisors dailyregarding clients’ asset transfers and account maintenance. Becoming asubject matter expert included processing asset transfers in a timelymanner with 99.9% accuracy for multimillion-dollar retirementaccount transfers.

Denver, Colorado, United States

-Screen genomic data for information on off-target pharmaceutical interactions-Search NIH databases for genomic markers that explain adverse drug reactions-Gain knowledge of pharmacogenomics and drug design concepts -Practice protein active site modeling-Improve skills of database management (organizing and presenting data) -Improve communication skills by working in a small research group alongside undergraduate and graduate students

Lakewood, Colorado, United States

-Effectively communicated with potential customers to overcome objections -Regularly secured top sales per hour while maintaining an organized store-Independently completed crucial projects delegated by store managers

Colorado, United States

-Developed knowledge on exercise science, physiology, types of paralysis, and research pertaining to spinal cord injuries-Properly executed approx 20 adaptive therapy exercises alongside personal trainers for clients-Assisted in lifting and transferring clients -Properly emptied catheter bags and maintained a sterile work environment-Assisted participants with functional electrical stimulation (FES) gait cycle setups-Organized donors for annual fundraiser event: Strive -Called donors and obtained funds for Strive -Served food and cleaned during Strive

Lakewood, Colorado, United States

Biochemistry, Biochemistry

Biochemical Engineering